ComplaintsforTreehouse Kids Dentist
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/15/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I took my ten year old daughter to a appointment for teeth cleaning. Our visit did not go as expected. The dental hygienist was rude and short with my daughter and when my daughter had anxiety about getting her teeth cleaned, the lady didn't even try to sooth her or offer anything to help or even explain the process. I asked for something to help and nothing was offered, said it takes to much time to use anything. Long story short, they didn't even try not even a little bit to do the appointment. Told my daughter if she didn't cooperate then she had to leave.. I was and am still in disbelief about the interaction. Unbelievably unacceptible for a children's dental office.. Was not a soothing ,comforting environment at all... they had zero patients. I mean zero..We was in and out in less then ten minutes. Sad really cause my daughter was crying as we were leaving. My daughter was asking to stay and they kept saying 'not till you can follow directions.' She was just scared.. They acted like anxiety was a behavior problem. she was not in any way being misbehaved. she was nervous. They didn't wanna have time for that. not even a minute . I wish i was exaggerating, but i am not. Our first appointment was total opposite ... this was our second visit and im just distraught . This has caused a great deal of stress and even more anxiety for my daughter and I . Her Orthodontist knows about the incident and has referred us to a dentist that is very patient, and wonderful. The orthodontist is also very wonderful with my daughter.. This dentist is no good for kids...They in my opinion just like to put kids under with ********* and treat them that way,,. I guess that's easier and probably more profitable. Our first appointment my daughter was put under. I remember thinking to myself it was kinda odd, but i figured maybe it was better that way ..... Looking back now i wish i woulda refused ,.. My daughter has very simple treatment. Look into it this..Did not need to be put under
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1611 J St
Springfield, OR 97477
Business hours
Today,Closed
MMonday | 8:00 AM - 12:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.