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ComplaintsforKidney Care of Oregon
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Complaint Details
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Initial Complaint
04/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a bill from this provider on 01/01/2024 billing me $86.03 for "RPM" (Remote Physiologic Monitoring), which I only signed up for because RPM told me ******** would definitely cover the cost 100%. They only covered 72% leaving a balance for the first charge of $47.29. I called on this billing and was told they couldn't do anything about it. Then I got the next month's charges, after I returned the ** unit for the remainder of the claim. I was told the billing was already done so they couldn't not change it. I feel that I was told one thing (that it was 100% covered by my ********) and then they switched it to try to bill a secondary insurance that has a deductible that I cannot afford.Business response
04/05/2024
We are very sorry for the confusion on this. We use a 3rd party to contact and enroll our patients when the physician selects them for this service based on their medical needs. If a patient ever feels ill informed or is unable to pay almost every time we have written off the charges. However, just as in medications or other services the physician prescribes, we can not be sure that it will be covered in full and although we work to be prudent to the financial constraints that everyone has, our primary goal is to provide the highest quality of healthcare to our patients.
Please call our office and we will get this all cleaned up for you.
best
****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.