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ComplaintsforKeystone Real Estate
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Complaint Details
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Initial Complaint
10/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
******************* who is now the president of keystone (who does not have a real estate license in the ***************) is a property manager as well. He never fixed any issues in our unit and we have so much mold. He has also embezzled thousands from the home owner. He needs to be held accountable and this company needs to be shut downBusiness response
11/27/2023
When maintenance is submitted, we take care of the maintenance with in 2 weeks depending on what it is. If it effects habitability, we take care of it with in 72 hours. When a tenant has mold due to lack of cleaning there is nothing we can do, it falls on the tenant to take care of the cleaning themselves. I am not a realtor or a property manager nor have I ever claimed to be. I am the president of the company and I help manage day to day operations under the guidance and over seen by our Principal Broker/secretary of the company. So, I do understand your frustrations, but when we send a 3rd party company to fix any issues and they report back that everything is fine, and you wait months after the property sold to make your complaint, that is very unreasonable. If maintenance is done and you do not agree with it being completed, then why have you not called months ago to inform us at that time?
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.