Business ProfileforNovus-Decor

1. I have paid a total of $6512.40 in October 2023 for several exterior light fixtures that are defective.2. A professional electrician installed a first batch last week. They looked great so I immediately ordered a second batch which has not yet arrived.3. Within approx. 2 days of installing the first batch we noticed that the black metal panels at the front of each fixture was buckling (warping/popping up!)4.I immediately called and emailed NOVUS-DECOR and sent them photos (uploaded here.)5. After a bit of a wait, I received notice of a complicated fix that I should do to get a 30% refund.6. I demanded a full refund, or a replacement, or that they send a professional to handle the repairs. (My electrician would cost much more than the 30% refund and there was no guarantee that the "fix" would work,)7. I also asked that pending shipments be cancelled and refunded. I have received no response yet.8. I have filed a complaint with ***** Fargo (I used my debit car for payment.)9. I have also filed a complaint with the ****** ***** of ******* Consumer Complaint Division.10. Now I ask for help from the BBB to help resolve this issue. NOVUS-DECOR knew that the product has an inherent defect and never disclosed anything up front. They should stand by their warranty and take the products back and issue a full refund.