Customer ReviewsforLandmark Ford

I am very disappointed with the ******************* We took our vehicle in to Landmark Ford in ****** for a recall issue. We had to wait 6 hours (not at home) to learn that they needed to repair the part in question and they would need to keep the car overnight. We asked for a rental so we could get home and then back to the dealer to pick up our car the next day. The recall letter we received mentioned that the dealer was authorized to provide a rental if the car needed to be kept overnight. But only for particular circumstances. Which our car did not meet according to the manager at Landmark.It does not seem reasonable to require us to pay for a rental when this repair was due to a recall and it took them 6 hours just to look at it and decide it needed to be repaired.It was also very hard to reach anyone to get an answer on when our car would be ready the first day. This was poor customer **************************** does provide a free shuttle to get customers to and from home. If you live within 10 miles of their location. Which we do not. Which is why we waited 6 hours not at home and then needed a rental. Also because we only have one car. This is a problematic policy.

Unbelievable discrimination and unheard of breach of contract experienced at Landmark Ford today, after paying almost $20,000 to service a vehicle that was not even ready for pickup almost ONE month after the promised date and almost $8,000 more than the original quote. I'm currently filing a class action lawsuit against Landmark Ford for discrimination, breach of covenant of good faith and fair dealing, and fraud.We have collected seven different parties in twelve hours. We are looking to reach thirty. If you have had similar experiences at Landmark Ford, please email me at ********** at bemoodylaw.com with your experience(s) at Landmark Ford, any applicable documentation, and your contact information.Participating in this suit with the rest of us will be at no cost to you. Let us all end this fraud and compensate the parties that have been egregiously taken advantage of by Landmark Ford and their staff by ways of inflated billing, fabricated invoices, and discrimination of minority groups. Please email me to join our lawsuit against Landmark Ford at no cost to you with a local and experienced ****** Lawyer.This case will also be taken up the ladder directly to ************** via Federal Proceedings. Call or email if you have any questions!

We dealt with ************** in good faith all the time. There was a lack of understanding of supplemental repairs for body shop work and a lack of communication by advisors for a few parts that were required but discounted as goodwill. ************** brought his vehicle in for service on January 2nd with ****** miles for the first time for a check engine light, rattle from the engine on start-up and driving, delayed shifting in lower gears, and a burning smell from the engine. ************** found the ** valve cover warped and leaking oil. The technician noted at the time there was no oil on the dipstick. He replaced the ** valve cover, valve cover gasket and changed the oil. The check engine light was due to the low oil level. ************** did not find any concerns with the performance of the transmission. He thought it could be related to the lack of oil in the engine. The engine oil is used to adjust the engine timing and with the lack of oil, the engine would run poorly. After the repairs the technician still heard a rattle noise at idle and found an applicable TSB 9technical service bulletin) 22-2200 which is to relace the cam phasers to correct the rattling noise. ************** ordered the necessary parts and ************** picked up his vehicle.After ************** picked up his vehicle and on the way home it quit running and was towed back. ************** found that the engine had suffered a catastrophic failure, which was due to the previous lack of oil. ************** recommended the replacement of the engine. ************** agreed to an estimate of $9520 that was provided by our service manager. During the replacement, the technician replaced additional necessary parts that were not quoted and failed to inform the service advisor. ************** questioned our service manager about the added cost. Our service manager apologized for the communication error and discount the invoice to cover the charge.While the vehicle was here ************** requested an estimate to replace the damaged RH bedside. Our estimator sent ************** an estimate of $2942.02 from what he could see. ************** agreed. During the tear-down and repair process, we determined that the vehicle would need additional repairs. This is common and called supplements for body repairs after they tear down they find problems they could not see. Our estimator contacted ************** twice for additional approval requests which ************** approved for a total body repair of $7908.87. There were $163 of cab cage nuts that were added to the repair but never authorized and our estimator removed the charge from the invoice as goodwill.************** returned on March 21st complaining the vehicle didn't shift correctly and it wasn't cleaned to his satisfaction. We provided ************** with a complimentary rental vehicle to use. The transmission shifting concern was due to a computer software update and programming which is unrelated to our previous work. In the interest of goodwill, we performed the software reprogramming at no charge. In addition we performed a complete detail of his vehicle. He picked up the vehicle on March 23rd.

Poor ********************* of ************* at ********************** Yesterday (Tuesday November 9, 2021), I test drove a pre-owned ***** Volt at this dealership. At the conclusion of the test drive, we made it clear to the sales rep that we were interested in purchasing the vehicle, and we asked what their best price would be. My partner and I were moving to the area, and the car would be for her. ** were willing to pay cash soon after she arrived in town that upcoming Friday. ** were also willing to pay a deposit to hold the vehicle in the meantime. ** explained all this to the sales rep who assured us that at the conclusion of the credit application, we would be able to pay the deposit and hold the car. He would send over the credit application that same night. ** were in for a surprise the next day.Today (**dnesday November 10, 2021), we called to check in with someone else, because the sales rep was not in the office that day. ** were told that the car was sold to another customer just moments before we called. Apparently, there was a miscommunication somewhere as this was also a surprise to the sales rep. ** were completed blindsided. The sales manager did apologize but held firm that he could not collect a car that was already sold, and that vehicles were sold first-come-first-serve. The problem is we were there first. ** communicated interest first. ** were prepared to pay first. The fact that there was zero pro-active communication is the part that stands out to me the most. Interested customers deserve better. This has been a truly disappointing experience, and I caution anyone from landing into the same unfortunate surprise at Landmark Ford Lincoln.

We apologize for the miscommunication. We do not hold vehicles from sale because someone has indicated they were really interested. We did not get a credit application returned to process. We did not believe we had a commitment and did not have a deposit. The sales person thought your were waiting for a parent to bless the purchase. So without a deposit and commitment the vehicle was sold to a customer who came to the dealership to buy it.