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Find a Location

StorQuest Self Storage has 1 locations, listed below.

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    Business ProfileforStorQuest Self Storage

    Storage

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    StorQuest Self Storage offers storage facility services.

    Business Details

    Location of This Business
    12800 SW Pacific Hwy, Tigard, OR 97224
    BBB File Opened:
    3/10/2024
    Hours of Operation

    Primary

    M:
    9:00 AM - 6:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 6:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    10:00 AM - 5:00 PM

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/13/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    In January I was told that if I paid by February 15th the amount of 180, I would be in good standing. My rent says it is$70 for the month and I have been charged 90 previously and I'm being told that even after paying $311 by February 15th, that I still owe $130 or but as of February 20th I now owe $300 post?? I have been locked out of my unit for almost a month now since payment, more charges have been added as well as ridiculous fees like advertisement fees for their auction, which I have never been told would be a charge on top of a late fee and a lien fee. They also stated that it would have to be 30 days past due, so I'm not understanding how they are coming up with more fees after $300 was paid for on February 15th when previously 180 was requested. At one point I was told that they would only accept cash after they gave me a different amount that was stated in the letter and that they were not willing to send me the amount in an email but shortly after hanging up frantic, they send me a letter stating that they would accept money orders and cashier's check and what the thumb was, but I had not paid notice to it because an agency was reaching out to them to pay it in my name. When I compared it to the amount that was requested from me in the letter previously and before the date that it was due, and I changed from 180 to 311 and somehow they are still requesting what looks like $300 more if not 130?They are charging me for a lock that I purchased that they broke instead of placing another lock on the storage unit, like other normal professional places do. They destroyed my property which was not stated when I have just got my contract with them to sign. They didn't state that they would be putting my account up for auction before 30 days or that they would charge me for advertisement fees as well as the late fee and lien fee. They didn't tell me that they had switched over to charging me for insurance when I had previously provided proof of insurance.
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    Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Great West + Pacific

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