ComplaintsforBetter Watch Out Pro
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Charge on my credit card of $39.99 on Sept. 16 from BetterWatchOutPro. I did not make this transaction. Called their business number and they said they were a 3rd party and had no information for me. I looked up their address and called that business and it is a *** store. Something doesn't add up and sounds fishy so I called BBB and you had no record of complaints against this business and said I could file a complaint, so that's what I'm doing.Business response
09/23/2022
Thank you for contacting ********************************* strives to make sure that our customers are 100% satisfied. We have every desire to address the customer's needs and provide the best solution available to resolve their issue as soon as possible.
We got a call from the customer on 09/20/22 and we cancelled the subscription. To confirm, there will be no further charges and shipments from us in the future.
We've processed full refund amounting to $39.99 that would require **** business days to be credited to the customer's bank account. Please see the breakdown of the refund below:
Date: 09/23/22
Amount: $39.99
Transaction ID: **********
Should you have any questions or need further assistance, please contact our customer care at ************** and one of our representatives will be happy to assist you.
Our ************* representatives will be happy to assist you. We are open from 8:00 AM to 8:00 PM, 7 DAYS A WEEK.
Regards,
*************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.