Complaintsfor30 Second Cleaners
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Complaint Details
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Initial Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
6/12/24 2 gallons were $8.88 ea.Business response
07/23/2024
We consider this complaint closed. Please contact the manufacture of your decking for further assistance.Customer response
07/23/2024
Complaint: 21971669
I am rejecting this response because:
My deck was new wood that was put down. It hasn't had anything on it until this product, 30 Seconds was put on it to clean it before putting a sealant on it. It has nothing to do with the manufacturers of the wood. I should be paid for my labor trying to get that product off. I worked hard. I should've read some of the bad reviews on it. I'm not the only one who has had trouble. I do deserve what I am suggesting! I have already submitted the photos.Sincerely,
***********************Business response
07/31/2024
You have already been refunded for our product. It is imperative to follow the directions correctly when using the product. After using the product it needs to be rinsed off with water as stated on the directions.
You can remove the dried residue with the below mixture and a little bit of elbow grease.
- Mix 1/4 tsp. of liquid hand soap or dishwashing liquid, 1/2 cup white vinegar and a 1/2 cup water in a spray bottle to create your cleaning solution.
- Spray the solution on your cleaning sponge or scrubbing wand and apply to surface. Let soak up to 2-3 minutes.
- Scrub the surface a second time, paying close attention to any stains.
- Rinse well. Repeat as needed. Be sure to rinse any foliage that the mixture gets on.Customer response
07/31/2024
Complaint: 21971669
I am rejecting this response because:
#1, I did follow directions to the tee. Yes, Wal-Mart did refund my $ of 8.88 per bottle. Needless to say, I kept my water hose right with me. After my whole deck looked like that, I even scrubbed it with a brush, pressure washed it, then hand sanded it & it still looks terrible! I knew it wasn't coming off, so I went ahead & put ********* water seal on it. I don't recall any directions what to do if that stuff doesn't come off! I have read some pretty bad reviews too. I am not satisfied with all these instructions you give me to scrub some more! It shouldn't have looked like this to begin with!! In case you didn't see the pictures, I can resend them.
Sincerely,
***********************Initial Complaint
06/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought 30 second Cleaner at Lowes on 6-5-2023 and cleaned my house the same day and it didn't do anything. It didn't work on a RV either. I paid ***** for it.Business response
06/13/2023
Sorry to hear of your disappointment with our product. I would be happy to send you a refund for the cost. It does come in the form of a ****** E-gift card and will be sent to your email address you've provided.
Customer response
06/13/2023
Complaint: 20154338
I am rejecting this response because: Okay but I didn't receive it.
Sincerely,
***************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.