ComplaintsforDiplomat Motors Inc.

• Initial Complaint

  07/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was sold a lemon vehicle. There have been $10,000+ in work/damages that I have needed to fix since purchasing this vehicle a month and a half ago. The warranty I paid for does not cover ANYTHING that needed to be fixed. Ive had 3 sets of batteries replaced, the truck keeps dying on me. I have all receipts to cover it. The truck had chips in the windshield that were not made aware of purchase. The truck had water damage on the inside headliner, a good amount of wiring had to be changed due to corrosion. The brakes were metal on metal, the filter was completely black. Worst experience of my life. As a veteran I feel mis-treated and disrespected

  Business response

  07/31/2024

  Hi, I am sorry to see this review. We have sent the customer about $1700 to compensate for repairs, to which the customer agreed that was all that would be paid out. This vehicle was purchased 3 months ago, 91 days to be exact. Customer purchased a powertrain mechanical warranty, which absolutely does not cover a headliner or a battery replacement or a windshield. Customer was aware of this and it was explicitly asked and confirmed that the warranty was basic powertrain warranty. We also replaced two batteries for the customer which he didn't mention. We offered to purchase the truck back (customer didn't request this for two months. 70+ days in, he asked if we would buy it back, to which we said yes, but customer demanded we pay full retail selling price). Customer is not willing to come to reasonable solution. If there is a reasonable solution, I am glad to consider. For now we gave customer an offer to purchase it back at close to retail.

  Customer response

  08/01/2024

   
  Complaint: 22067571
  
  I am rejecting this response because:

  there was no offer to ever buy my truck back on retail from the dealership. I also have had to get $10,000 worth of work done on it to get it up and running correctly. Im prepared to take this to my local news station to report this and have a whole story written about a ******* veteran getting screwed over. I would be comfortable with a $6,000 check to cover most of my repairs that needed to be done. If they are not willing to provide me with the check I will go to social media and the news. 
  
  Sincerely,
  
  ******* *********

  Customer response

  08/01/2024

   
  Complaint: 22067571
  
  I am rejecting this response because:

  there was no offer to ever buy my truck back on retail from the dealership. I also have had to get $10,000 worth of work done on it to get it up and running correctly. Im prepared to take this to my local news station to report this and have a whole story written about a ******* veteran getting screwed over. I would be comfortable with a $6,000 check to cover most of my repairs that needed to be done. If they are not willing to provide me with the check I will go to social media and the news. 
  
  Sincerely,
  
  ******* *********

  Customer response

  08/01/2024

   
  Complaint: 22067571
  
  I am rejecting this response because:

  there was no offer to ever buy my truck back on retail from the dealership. I also have had to get $10,000 worth of work done on it to get it up and running correctly. Im prepared to take this to my local news station to report this and have a whole story written about a ******* veteran getting screwed over. I would be comfortable with a $6,000 check to cover most of my repairs that needed to be done. If they are not willing to provide me with the check I will go to social media and the news. 
  
  Sincerely,
  
  ******* *********

  Customer response

  08/01/2024

   
  Complaint: 22067571
  
  I am rejecting this response because:

  there was no offer to ever buy my truck back on retail from the dealership. I also have had to get $10,000 worth of work done on it to get it up and running correctly. Im prepared to take this to my local news station to report this and have a whole story written about a ******* veteran getting screwed over. I would be comfortable with a $6,000 check to cover most of my repairs that needed to be done. If they are not willing to provide me with the check I will go to social media and the news. 
  
  Sincerely,
  
  ******* *********

  Business response

  08/07/2024

  Hi, we offer to help customer (we already paid him) or we will purchase this car. Please contact us directly.

  Customer response

  08/10/2024

   
  Complaint: 22067571
  
  I am rejecting this response because:
  Although a check was sent to me for $1700 early June, that was only to fix the windshield and a detail. That does NOT include all of these other issues that have occurred since. I have spoken with ***** the ** and said a minimum of $4,000 will resolve the issue. ***** said he would call me but never did. This is a very unprofessional way of doing business. This will be an ongoing thing that will be on social media and will leave horrible reviews on your website if a check of $4,000 isnt sent to me. Ive been more than fair and considerate. Diplomat motors will be known as selling Lemon vehicles and s******* over Veterans. 
  Sincerely,
  
  ******* *********

  Business response

  08/15/2024

   
  Dear BBB:
  
  Below is the details on our availability for a Mediation Hearing:
  
  Please Place list any dates you are specifically NOT available in the next 6 weeks: 
  
  
  
  
  Please Place an "X" next to the Day of the Week you are Available and work best for you: 
  
  ____Mon. ____Tue. ____Wed ____ Thurs. ____ Fri.
  
   
   Please Place an "X" next to the Time  you are Available and work best for you: 
  
  ____ Morning ____Afternoon 
  
  I understand that BBB will do its best to accommodation the information I have selected.  I understand that mediations are scheduled to start between the hours of 8 am and 3 pm, and must conclude by 5 pm.
  
  Thank You.

  Business response

  08/25/2024

  Wed or Fri morn

  Customer response

  09/04/2024

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that Mediation is necessary.
  
  Below is the details on our availability for a Mediation Hearing.
  
  - Please list any dates you are specifically NOT available in the next 6 weeks: 
  
  
  
  
  - Please place an "X" next to the Day of the Week you are available and work best for you: 
  
       _X___Mon. __X__Tue. ____Wed ____ Thurs. ____ Fri.
  
   
  - Please place an "X" next to the Time you are Available and work best for you: 
  
       ____ Morning __X__Afternoon   (mediations are scheduled to start between the hours of 8 am and 3 pm, and must conclude by 5 pm)
  
  
  I understand that BBB will do its best to accommodate my availabilities above.
  
  Thank You.

  Regards,

  ******* *********

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a 2014 **** f350 from this car lot Diplomat Motors had been pressured to put a 200 deposit down it wasn't included in my cash that I put down on this truck... was promised license plates within 2 weeks have not received them also found out they ordered T plates which are for commercial vehicles for my pick up...also a lojack was put on my truck for which I was charged 995 I wasn't made aware that it was going to cost anything... was told I had 30 day warranty through them and wouldn't you know it I had mechanical problems on the 30th day the fuel pump went out while I was coming back from vacation luckily it happened 20 miles from a **** dealership I received a phone call from this car lot while alarm's were going off on my dash asking me how I was doing ...briefly told them what was going on and that I would call them from the **** dealership...the cost of the repair was estimated at 1240 I called and talk to **** and ask them to at least pay half the cost as it was the 30th day...he got mad that I was at **** and tried to tell me I should have brought the truck back to them to repair which was way further then 20 miles...finally after a number of phone calls he said he'd pay 450 towards the repair...a check was supposed to be sent out that day...I haven't received anything and I constantly get the run around when I call the car lot..I would like to be refunded for the plates (163.00)...the lojack (******) and the 200 deposit and the 450 I was promised

  Business response

  07/08/2024

  Hi, sorry to see this complaint. Customer was taken care of and a check was mailed out within 48 hours of our phone call. This was the day before July 4th, and mailing time may be longer due to the federal holiday. Please give time for the check to arrive. Customer was told it was sent out July 3. Also $200 deposit was refunded the day he purchased, and a receipt can be provided.

• Initial Complaint

  06/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Request for funds recovery due to unethical negotiations on the part of Diplomat Motors during the purchase of the 2018 Chevrolet Silverado for $45,000 by ******* and ********************* of Poulsbo, ** in May24.Website described the vehicle as No Leaks and no information or records showing otherwise were provided prior to purchase by ***************** Photos not on website were provided per our request for detailed information prior to purchase.Upon receipt of vehicle, a leak was active and instantly detected visually. Within 24 hours, Diplomat Motors provided service history that verified leak was a known issue. $500 was negotiated as compensation for leak due to withholding of records. Additional time to work with our mechanic was allowed beyond 24 hour return window.We contacted Screamin ******************* *** (estimate creator) and it was relayed to us that there is a much more serious issue with the existing leak. Purchase was not recommended.Diplomat Motors agreed to truck return but docked a $2000 non-refundable fee from purchase price. ***** was returned at buyers expense: $350 for tow, $324.30 mechanic bill, $86.87 loan interest. Partial refund for this vehicle has been received 16 days after return. It was SOLD to another party 7-10 days before any payments were refunded. Mechanic documentation we provided to Diplomat Motors was not provided to next buyer.If negotiations had been handled with integrity, **** would have been thoroughly investigated prior to purchase of vehicle just as it was after purchase-based off history, not our local mechanic. We would have made the proper communications with SDP, *** in advance to determine known history on the truck prior to purchase. This information WAS available to Diplomat Motors, it was NOT provided to customer. Due to these factors ******************** should be responsible for the additional refund of $2761.17 for loss that would not have been incurred with full disclosures made prior to purchase.

  Business response

  06/25/2024

  Hi, thank you for this complaint/message. I wanted to address this message line by line--

  > "Request for funds recovery due to unethical negotiations on the part of Diplomat Motors during the purchase of the 2018 Chevrolet Silverado for $45,000 by ******* and ********************* of Poulsbo, ** in May24. Website described the vehicle as No Leaks and no information or records showing otherwise were provided prior to purchase by ***************** Photos not on website were provided per our request for detailed information prior to purchase. Upon receipt of vehicle, a leak was active and instantly detected visually."

  > There were no unethical negotations done by Diplomat. We offered to return a truck for a customer when they did not want to keep it. This return was several days after purchase, nearly a week later. This isn't industry standard, and Diplomat went above and beyond to make the client feel taken care of. Client signed a 24 hour return policy agreeing to a $2000 fee, and the client themselves asked Diplomat to offer that policy. Client was 100% satisfied at the time of exercising that policy.

   

  > "Within 24 hours, Diplomat Motors provided service history that verified leak was a known issue. $500 was negotiated as compensation for leak due to withholding of records."

  > This is 100% false statement. There is zero truth to this FALSE claim from the customer. ********************** did not verify or provide history that shows that there "was a known issue". Diplomat has no knowledge of a "leak" or any other active issue. Diplomat also did not offer $500 as compensation for leak due to withholding of records. That is 100% false. Client was about to lose $2000+ in order to return the truck, so Diplomat offered a $500 gift if the client wanted to keep the vehicle. This has nothing to do with compensation for "withholding records", which is a lie.

   

  > "Additional time to work with our mechanic was allowed beyond 24 hour return window. We contacted Screamin ******************* *** (estimate creator) and it was relayed to us that there is a much more serious issue with the existing leak. Purchase was not recommended. Diplomat Motors agreed to truck return but docked a $2000 non-refundable fee from purchase price. ***** was returned at buyers expense: $350 for tow, $324.30 mechanic bill, $86.87 loan interest. Partial refund for this vehicle has been received 16 days after return."

  > Client agreed to $2000 relisting fee, and SIGNED agreeing to this fee. It was not verbal, it was signed for. Client also had the choice to bring the vehicle here, and client elected to spend $350 on towing. Client also elected to diagnose his truck for $324.30 mechanic bill, this was not the dealership. Client also brokered his own loan, the dealer did not offer the client the loan. These three fees are client's choice and responsibility. FULL refund was sent to client, minus the $2000 fee. NOT a partial refund. Less the refund amount which is coming from WA department of licensing. This statement is again false.

   

  Diplomat refunded the customer for the purchase of the truck, less the agreed upon $2000 fee. Client SIGNED and agreed to pay this fee, and after we returned the truck and the money, client changed his mind. This is not honest from the client and I hope the client honors their word to the original agreement.

  
  

  Customer response

  06/30/2024

   
  Complaint: 21851060
  
  I am rejecting this response because:

  > "Request for funds recovery due to unethical negotiations on the part of Diplomat Motors during the purchase of the 2018 Chevrolet Silverado for $45,000 by ******* and ********************* of Poulsbo, ** in May24. Website described the vehicle as No Leaks and no information or records showing otherwise were provided prior to purchase by ***************** Photos not on website were provided per our request for detailed information prior to purchase. Upon receipt of vehicle, a leak was active and instantly detected visually."
  > There were no unethical negotations done by Diplomat. We offered to return a truck for a customer when they did not want to keep it. This return was several days after purchase, nearly a week later. This isn't industry standard, and Diplomat went above and beyond to make the client feel taken care of. Client signed a 24 hour return policy agreeing to a $2000 fee, and the client themselves asked Diplomat to offer that policy. Client was 100% satisfied at the time of exercising that policy.

  >Truck was delivered around 7:00 pm on 5/22. **** was immediately evident. We brought truck to mechanic 5/23 who quoted about $5000 in needed repairs including $1500 for leak. On this day, DM provided a copy of estimated repairs that they had NOT provided during negotiations. We requested further time to investigate the estimate (which could and would have been investigated prior to purchase if not withheld), which DM agreed to-all within original 24 hours. On 5/24 after hearing feedback from original mechanic we requested to return.  That same day we were contacted at 7:30pm for a 10:30 pm pick-up; this was not an acceptable (obvious?).  Next contact made to us for return was on 5/28.  We met that driver and truck was back with DM and up for sale again on 5/29. We did not coordinate pickups, DM controlled that timeline but appreciate them putting all that blame on us.

  > "Within 24 hours, Diplomat Motors provided service history that verified leak was a known issue. $500 was negotiated as compensation for leak due to withholding of records."
  > This is 100% false statement. There is zero truth to this FALSE claim from the customer. ********************** did not verify or provide history that shows that there "was a known issue". Diplomat has no knowledge of a "leak" or any other active issue. Diplomat also did not offer $500 as compensation for leak due to withholding of records. That is 100% false. Client was about to lose $2000+ in order to return the truck, so Diplomat offered a $500 gift if the client wanted to keep the vehicle. This has nothing to do with compensation for "withholding records", which is a lie.

  >There was $5000 in repairs that were quoted including $1500 for an oil leak (which matched estimate that DM provided us on 5/23 regarding leak).  We requested $1500 out of the $5000 for the leak alone in compensation as there was in-hand proof of knowledge that we would have investigated and weighed in advance.  They offered $500- appreciate them calling it a "gift".  We accepted that "gift" as mitigation as my husband loved the truck, but still were wanting to confirm history from original mechanic-which we are glad we did. 
  
  > "Additional time to work with our mechanic was allowed beyond 24 hour return window. We contacted Screamin ******************* *** (estimate creator) and it was relayed to us that there is a much more serious issue with the existing leak. Purchase was not recommended. Diplomat Motors agreed to truck return but docked a $2000 non-refundable fee from purchase price. ***** was returned at buyers expense: $350 for tow, $324.30 mechanic bill, $86.87 loan interest. Partial refund for this vehicle has been received 16 days after return."
  > Client agreed to $2000 relisting fee, and SIGNED agreeing to this fee. It was not verbal, it was signed for. Client also had the choice to bring the vehicle here, and client elected to spend $350 on towing. Client also elected to diagnose his truck for $324.30 mechanic bill, this was not the dealership. Client also brokered his own loan, the dealer did not offer the client the loan. These three fees are client's choice and responsibility. FULL refund was sent to client, minus the $2000 fee. NOT a partial refund. Less the refund amount which is coming from WA department of licensing. This statement is again false.

  >On 4Jun I received false verbal confirmation that refund was sent- by this time I believe truck had been sold (+ or - a few days of sale). There was no tracking, check copy, or record for this refund.  I followed up on 6/7 and was told they had no tracking but could 'cancel' the checks- in reality NO checks had been cut to NFCU or us.  We followed up again 6/10 when we were given a lien release for NFCU to sign.  We finally received tracking on 11Jun with refunds delivered on 13Jun. Again, this is a partial refund- still waiting on DOL portion that is initiated by DM.  They have not communicated that they have requested refund from DOL so I have no proof of current status -our last comms were on 6/25 TO DM to verify they had all necessary documents-they confirmed they do but nothing further reported.

  We had requested DM agree to returning funds for the $2k fee because the truck would NOT have been purchased had they provided that exact estimate PRIOR to purchase. Neither would the costs we incurred after, which is why we also requested those (I told **** I would compromise for $2k). They declined taking ANY responsibility.  They act like our incurred interest was not their fault but WITHHOLDING the information that would have negated that loan and then WITHHOLDING our refund for over two weeks is what led to interest on a truck we requested to return within 2 days.  Cost to have truck towed back to ****** from ** was not "free".  It would have taken two people taking time off work to drive two vehicles with three kids 8 hours round trip- hence why we took a BAD leap of faith to have the truck delivered originally.  Cost of mechanic to confirm information that should have been investigated prior to purchase off of estimate-would not have been needed.  We returned the truck because we have two official documents stating there is a leak and one stating knowledge of SERIOUS issues DIRECTLY DUE TO THE **** and yet they STILL refuse to admit they have had any knowledge of a leak?????

  Diplomat refunded the customer for the purchase of the truck, less the agreed upon $2000 fee. Client SIGNED and agreed to pay this fee, and after we returned the truck and the money, client changed his mind. This is not honest from the client and I hope the client honors their word to the original agreement.
  

  >Diplomat Motors cost us over $2500 for something that was 100% avoidable. It was apparently also illegal to sell the truck before any initiation of even trying to refund our money. It is WRONG to act like their hands are clean and that the non-refundable fee should apply in this case- where the entire transaction would have been avoided had they not withheld the original estimate until after purchase.  We would appreciate they take some responsibility, but apparently this situation only made them money so I can see why they don't care.

  Sincerely,
  
  *********************

• Initial Complaint

  04/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Last year April 10th, 2023 I purchased a ram promaster from **** at Diplomat Motors. Along with the purchase I bought a *** insurance contract and service warranty through Performance First. I was told I could cancel at any time and all I had to do was ask them at the dealership. On 2/20/2024 I requested cancellation on both of these through the sales **** ***** I was ignored until my 4th message 3/2/2023, when he responded and asked for info from me to cancel. I gave him the information requested, and was told on 3/5/2023 the cancellation was sent and I could check for an update in a few weeks. 3/20/24, I asked for an update and was again ignored until I sent multiple messages. Then 4/1/2023 I was told his cancellation request was denied and I had to fill a form out to get it cancelled. So I filled and signed and sent to **** 4/2/2023 and waited again to check in. Again, he stops responding to my messages when I check in. 4/19/2023 I call the warranty companies directly and they tell me over the phone that they have never received anything at all from them. **** and diplomat motors lied to me for over two months about this. On 4/23/2024 they finally sent cancellation to Elite Warranty, for the *** coverage. As of today, 4/30/2023 they still have not sent cancellation request to Performance First to cancel the other warranty. They keep dodging me and telling me they dont know how to cancel it or they dont have the forms they need or they cant get a hold of them. But the whole time the warranty company has emailed me back promptly when I message them and has told me that they have provided **** and the dealership with cancellation instructions. I need these cancelled so they can pay my bank the balance of the contracts to reduce the balance of my loan. Absolute waste of my time and money.

  Business response

  04/30/2024

  This was handled and refunded today.

  Customer response

  04/30/2024

   
  Complaint: 21647268
  
  I am rejecting this response because:

  It is a half truth.

  The *** warranty has been cancelled yes. I said that in my initial complaint. 

  I did receive a message from ******* with diplomat motors saying she will contact them to cancel it. She said she will update me and gave me a time line over the next week, which I greatly appreciate in contrast to being lied to and deceived for two months. 
  However given the history with how I have been handled by them I will not be satisfied until I have confirmation and proof that this was cancelled and my money has been refunded. 
  
  I will be fully honest about it and accept this when it is actually done, but as of now and their time of response, this is still not true. This was not fully refunded and handled yet. 
  

  And for the record, in addition to the refund that I am fully entitled too, I still think Diplomat motors should be held accountable and compensate me for my time and money they wasted by literally LYING to me for over two months. I have been delayed and unable to sell my vehicle to cover the balance of the loan because of this.  all of this had me wasting the very limited hours in the day trying to take care of something I was told I could cancel anytime. 
  

  Doubt theyll do anything other than the bare minimum but man it would mean a lot if they tried in some way to make up for what theyve done. 
  Sincerely,
  
  ******* ************

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I canceled an extended warranty that I purchased through Diplomat Motors on 3/18. I began the process in early March (2024) but was told, "I think it was processed," several times. After several text and email messages and a phone call, I continued to get the runaround. I then contacted the insurance carrier claims department at Elite Warranty. Elite reached out to Diplomat and provided the required paperwork to them. Apparently, this is a two-party transaction. It has been two months, and I have not received the $2483.04 owed to me. Diplomat continues to avoid my calls and email messages. I see there are several other complaints regarding the same matter.

  Business response

  05/06/2024

  Request was submitted and this is in the warranty company's hands already. Please refer to email chain for updates!

  Customer response

  05/06/2024

   
  Better Business Bureau:
  
  Dear Diplomat Motors,
  
  After reviewing your response to complaint ID ********, I acknowledge that the resolution is technically satisfactory, as I have finally received the warranty refund I was entitled to. However, I feel compelled to express my deep dissatisfaction with the process and your company's business practices.
  
  It is evident that Diplomat Motors has a pattern of habitually denying warranty refund claims until the consumer is forced to persistently pursue the issue. In my case, it took over a month and a half of constant follow-up, numerous phone calls, and emails before I finally received the refund that was rightfully mine from the start.
  
  This modus operandi is unethical and shows a blatant disregard for your customers' time, energy, and financial well-being. It appears that Diplomat Motors is more interested in holding onto funds that do not belong to them for as long as possible, rather than promptly honoring their obligations and ensuring customer satisfaction.
  
  I strongly advise any potential customers to be aware of these practices before choosing to do business with Diplomat Motors. While I may have eventually received my refund, the unnecessary stress, frustration, and delay I experienced throughout this ordeal have left me with a highly negative impression of your company.
  
  I hope that Diplomat Motors will take this complaint as an opportunity to reevaluate and improve their business practices, prioritizing customer service and timely resolution of warranty refund claims. Until then, I will be cautioning others about my experience and recommending that they consider alternative options when purchasing a vehicle or warranty. 
  

• Initial Complaint

  03/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Diplomat motors has withheld ******* that they owe me for a warr refund. It has been 4 months and I have emails and text messages where they admit and promise to send me the money. They now won't return my calls or texts and I have up until now been very respectful.

  Business response

  03/03/2024

  Sorry to hear about this-- I will reach out to you from my personal cell phone to help you. I am sorry to hear of this situation. - **** @ Diplomat Motors

  Customer response

  03/04/2024

  "Sorry to hear of this". I've been dealing with him for over 4 months. This will be right in line with, I'll be looking this matter and I'm having out accountant check Into this. 

  Customer response

  03/04/2024

   
  Complaint: 21377251
  
  I am rejecting this response because:
  This is similar to the responses I have received in the past. See picture of text message from Nov 
  Sincerely,
  
  *************************

  Business response

  03/28/2024

  Hi, this refund has been issued to customer. Customer should receive it within standard mailing time if they havent received already. Thanks!

  Customer response

  05/12/2024

  Here is a continuation of a previous complaint I've filed, again lies. Still no refund almost 6 weeks after this text.. yet on your site he says it was completed and all is good. lies. Here's a picture of the latest text msg with them.

  Desired Resolution: Refund

  Business response

  05/23/2024

  Customer has been refunded. I can confirm again. What would you like me to provide?

• Initial Complaint

  02/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a 2018 Canyon Diesel on 1/25/2024. Vehicle was supposed to be delivered to me the next day after bank transaction went through. Which they failed to communicate with me throughout the day to get it finished. So I had to drive back down there AGAIN on 1/27 to pick the truck up myself. I didnt even make it home before a check engine light came on. Next day the truck started smoking out the tailpipe continuously and getting horrible mileage. Dealership wanted me to bring the truck back, saying it was just a sensor that needed to be changed. I knew it wasnt the problem. I work full time and cant take a full day off work to go down there to them so I took it to my local GM dealer to have them do an inspection. Which ended up being $420 out of my own pocket that they wont reimburse. Vehicle needs a new DPF system installed and a new injector. They are still telling me to bring it to them so they can look at it but I cant drive it to them in the shape it is operating and they are not understanding that not everyone can just take a whole day off work. They have been very horrible at working with me or answering the phone when we call, as this problems needs to be fixed and I am not paying $4300 myself to have it fixed and I dont feel comfortable having them fix it. I much rather my local GM dealer fix it and them pay the bill.

  Business response

  02/14/2024

  Hey! We are towing this car back here to fix at our expense. I believe this is handled! I will consider this closed for time being!

  Customer response

  02/25/2024

  I picked my truck back up from the dealer on 2/22/24, and they replaced two sensors. Same check engine light occurred the next morning on my way to work. Instead of taking the diagnosis from the ** dealership, they decided to do their own and replace sensors instead which did not cure the problem. So once again, here I am with a truck getting 1/2 the fuel mileage it should be getting. We have decided we will be fixing this on our own out of our own pocket, as I will not be taking it back to them to put another **** sensor in it to try to fix the problem that obviously isnt the issue. Its costing me too much money not having the truck in a working order. I bought the truck to use it, I cant afford to be renting a truck as this one is broke down or at their shop. 

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a Porsche Cayenne GTS on 12/18/2023. I had the vehicle shipped to *******, **. Prior to receiving the vehicle, I was assured that the vehicle was in excellent condition. Upon receiving the vehicle, a inspection report with pictures showed that the vehicle was in bad condition. Oil leaks, defective lights, and electrical issues. Before the sale, I ask was the vehicle in good running condition. Sales rep assured me this vehicle was in good shape. I have reached out to the sales rep and manager but, know one has returned my call.

  Business response

  06/12/2024

  We understand that *********************** received the vehicle in *******, **, and found it to have oil leaks, defective lights, and electrical problems, which were not evident at the time of sale. We apologize for the frustration this has caused, especially after being assured that the vehicle was in excellent condition.
  Additionally, were concerned to hear about the difficulties that ****** had in reaching our sales representative and manager. This is certainly not the level of service we aim to provide, and we regret any inconvenience caused by our lack of communication.
  To make things right, we encourage ****** to reach out to us directly at ************. Were here to help and will do everything we can to address these issues and ensure ****** is taken care of.
  We truly value ******'s business and are committed to resolving this matter satisfactorily. We appreciate the opportunity to correct this situation and restore ******'s faith in Diplomat Motors.
  Thank you for your understanding and patience.
  

• Initial Complaint

  12/10/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This dealership starts out great to work with until you need something from them, then they decide to completely ignore and avoid all forms of communication that they give you. They sold me an extended warranty, that i knew i should have stayed away from but i was told i could cancel at ANY time. The car started having major smoking issues and sounded to be a turbo going out. I contacted the warranty company on the contract with my contract number and was told it didn't exist, i have attached screenshots. I immediately called and tried to cancel the "warranty" that didn't exist and get a FULL refund due to that warranty not actually being valid and the finance manager would not stop trying to convince me to bring the car to them and let them look at it, at this point something seemed off to me already so i ended up trading in the vehicle elsewhere, that dealer paid off the car. I contacted diplomat to cancel it once car was paid off and get my refund. He asked for the lein satisfied letter from the credit union, which I provided on October 25th, I asked how long it takes and he said 2-4 weeks. He then contacted me November 14th and said he had checked on the status and it should be to me in a few days. Today is December 10th and have yet to recieve my refund. I have tried to be in contact since November 28th and have not gotten a single response from him on email, business phone or personal phone that he gave me. I tried calling and they gave him the message to contact me and still no contact. He kept in brief contact, up until the 28th and then just cut off all communication at all since that date. It is Christmas time and that refund would be nice and should have been to me two weeks ago at the very latest. The whole thing would be different if there was communication happening but being 100% avoided and ignored is childish and not how a business should treat their customers.

  Business response

  12/15/2023

  Hi this refund was sent out. Client will receive soon! Taken care of.

  Customer response

  12/21/2023

  This is not true,  i was told on friday dec 15th that it would be sent on Monday or tuesday the 18th or 19th. I asked for confirmation both days and failed to receive a definitive response other than let me check. I have now not receieved any form of response from him the last two days when trying to get confirmation and proof that the refund was sent. I would love to be able to let you know it was finally resolved but I'm yet to recieve it or hear from him with proof it was actually sent out. 

  Customer response

  12/21/2023

   
  Complaint: 20986261
  
  I am rejecting this response because: 

  This is not true,  i was told on friday dec 15th that it would be sent on Monday or tuesday the 18th or 19th. I asked for confirmation both days and failed to receive a definitive response other than let me check. I have now not receieved any form of response from him the last two days when trying to get confirmation and proof that the refund was sent. I would love to be able to let you know it was finally resolved but I'm yet to recieve it or hear from him with proof it was actually sent out. I just want my money and was hoping by Christmas but now it's not looking like that will happen.  Will update if I receive it in the mail today. 
  
  Sincerely,
  
  *****************************

  Customer response

  01/10/2024

  I have not currently recieved the refund yet,  i have been told a couple times it should be by the end of a week and then i check and get ignored again, on Monday January 8th i was told it should be ready to pick up by the end of this week, fingers crossed this is true this time.   Will update again at the end of the week, too let you know if i did indeed get out this week. 

  Business response

  02/14/2024

  This warranty was refunded way long ago. I didn't respond but this was settled. You can confirm with customer. I hope to see this removed.

  Customer response

  02/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I drove 5hrs to buy a car from this dealership and the check engine light came on before I even made it home . They want to cover half the cost to fix it we can't even register the vehicle to drive it. It's against the law to sell a car that will not pass deq. They want me to take time off work drive 5 hr there so they can fix it then another 5 hrs home which will cost me more in fuel and hotels .If I want the repairs done where I live they only want to pay half.

  Business response

  12/06/2023

  Hi client and I settled this! Please confirm with him but we agreed to pay and he agreed to accept it.

  Customer response

  12/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

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