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            Business ProfileSIMPLYMDRN

            Online Retailer

            Contact Information

            11407 SW Amu St

            Tualatin, OR 97062-6884

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            11407 SW Amu St, Tualatin, OR 97062-6884
            BBB File Opened:
            2/28/2023
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            02/28/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Order #MDRN99273, Date 11/9/2022, Gladiator IPhone Case 14 ProMax, $30.00 + **** shipping Item was shipped on 11/18/2022. On 11/30/2022 contacted the company that i ordered wrong size of case. I requested an exchange but was told they could not guarantee the size I needed was in stock. With that info I requested a refund. On 12/7/2022 I received this address to send return **********************., ********************************************************* *****. Mailed the IPhone case on 12/9/2022 from **** using a kiosk. They needed a tracking # and I sent them the receipt I received from the kiosk on 2/2/2023. They were not able to find my return and not willing to refund the cost of the case. When I questioned the location of their company (in *******) they offered me a free case and my refund(15%less for restocking fee). They sent me an email verifying my address and I did not catch that they had *************************************. The next email said that the item could not be delivered because of "No Such Number" which is puzzling because my original order was delivered with no problem. I have been corresponding with this SIMPLYmdrn since 11/9/2022 and only heard from when i initiated the email. Although a refund (15% less stocking fee) would be appreciated, my concern is to report this company as not a reliable or honest business.
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Logan F

            04/12/2023

            Horrible company, avoid at all costs! Their return policy claims that they offer 100% customer satisfaction but they will not stand by it. I had to follow up with them multiple times to get an RMA for the return. I followed their return instructions exactly. 1 week after the item had been delivered back to them I received an automated email reminding me to return my items. I then had to reach out again and provide a tracking number to show them that they had been delivered the item a week prior. Once they acknowledged it, they said I would be charged a 15% restocking fee that was not previously disclosed. Looking at their return policy, they claim a restocking fee will only be charged if the item is not returned in its original packaging, which I did. I raised an issue with this but did not receive a response back for 8 more days. Finally, I reached out AGAIN for the refund and was promptly told they would be issuing a refund. Only when they actually refunded the item, they took 25% off of the refund amount.They are thieves and they make a poor quality product. Save yourself time and money and avoid doing business with this company at all costs.

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            BBB Great West + Pacific

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