ComplaintsforSIMPLYMDRN
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Complaint Details
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Initial Complaint
02/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order #MDRN99273, Date 11/9/2022, Gladiator IPhone Case 14 ProMax, $30.00 + **** shipping Item was shipped on 11/18/2022. On 11/30/2022 contacted the company that i ordered wrong size of case. I requested an exchange but was told they could not guarantee the size I needed was in stock. With that info I requested a refund. On 12/7/2022 I received this address to send return **********************., ********************************************************* *****. Mailed the IPhone case on 12/9/2022 from **** using a kiosk. They needed a tracking # and I sent them the receipt I received from the kiosk on 2/2/2023. They were not able to find my return and not willing to refund the cost of the case. When I questioned the location of their company (in *******) they offered me a free case and my refund(15%less for restocking fee). They sent me an email verifying my address and I did not catch that they had *************************************. The next email said that the item could not be delivered because of "No Such Number" which is puzzling because my original order was delivered with no problem. I have been corresponding with this SIMPLYmdrn since 11/9/2022 and only heard from when i initiated the email. Although a refund (15% less stocking fee) would be appreciated, my concern is to report this company as not a reliable or honest business.Customer response
02/28/2023
After I filed my complaint on the BBB website, they referred my complaint to your office. I did not deal with a ******************** and do not have a Postal mailing address. I ordered the IPhone case online with SIMPLYMDRN and sent the product for exchange to Tulsatin, OR. I mailed it from my local post office in ****, **. Does this clarify your request?
Thank You for your help in this matter
*****************************;Customer response
02/28/2023
I do not have a ******** mailing address. Can you refer my complaint back to the *******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.