ComplaintsforModern Plumbing

• Initial Complaint

  12/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Dev 11, 2023, Modern Plumbing performed services at my home. Upon completion, the technician presented a bill significantly exceeding the previously quoted hourly fee. My wife inquired about this discrepancy, and the technician promised to verify with the office and send a revised invoice later. The revised invoice arrived two days later, Dec 15, 2023. That invoice reflected the original hourly fees, which we then promptly paid in full via electronic payment on the same day. To our surprise, on Dec 18, 2023, we received a certified mail from ************************* acting on behalf of Modern Plumbing, threatening a lien against our property for non-payment. My complaints:1) Deceptive Billing Practices - The significant discrepancy between the original estimate and the final bill raises concerns about transparency and potential misleading estimates.2) Miscommunication and Delayed Billing - The two-day delay in delivery of the revised invoice, especially after assurances from the technician, demonstrates unprofessional communication and potential attempts to inflate pricing.3) Unwarranted Debt Collection Attempt - Sending a threatening debt collection letter after full and timely payment constitutes misrepresentation and harassment, causing unnecessary stress and anxiety.4) Use of Questionable Third-Party Legal Entity - Sharing our personal information with ************************* a legal firm with documented BBB complaints, raises concerns about data privacy and the potential association with unethical practices.

  Business response

  12/19/2023

  1 & 2) The customer stated that there was a discrepancy with the bill upon completion with the job.  My plumber did not supply a bill when the work was completed at the site.  The job was done as a time and material so the invoice was not created until the plumber brought the paperwork back to the office for the prices on the parts and materials. The estimator may have quoted an hourly rate but did not quote the actual cost of the job since he did not know at the time how long it would take to complete the job.  

  3)The *************** requires that a notice of right lien notice is sent out to consumers within 8 working days of starting the work. The notice of right to lien was mailed to the customer on 12/14/2023. This is a document that is sent our customers when the job is large, and the total cost is unknown. 

  4) We do not sell or share our customer's information with the third party. D & D ************* **** is Modern Plumbing Company. 

  We are sorry that the lien notice caused any distress or alarm to the customer. It definitely was not intended for any stress. The notice is for the consumer's projection and for their rights are well as for the business.  The customer did pay in a timely manner which we are very grateful for. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩