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Find a Location

Hope Valley Resort has 1 locations, listed below.

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    Business ProfileforHope Valley Resort

    Modular Homes

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8372 Enchanted Way SE, Turner, OR 97392-9334
    BBB File Opened:
    11/8/2016
    Years in Business:
    9
    Business Started:
    12/12/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • POD28, LLC
    Business Management
    • Mr. Paul Vettrus, Owner/Member
    Contact Information

    Principal

    • Mr. Paul Vettrus, Owner/Member

    Customer Contact

    • Mr. Paul Vettrus, Owner/Member

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/29/2021

    Complaint Type:
    Order Issues
    Status:
    Resolved
    On May 11, three of us signed purchase orders for three tiny homes in Hope Valley Resort. Between the three of us, we invested roughly $400,000 in homes built by ****************************** in *****, ******. The Hope Valley sales associate assured they would be ready for occupancy by the end of August. While it seemed to us to be a rather lengthy wait for the construction of 400-square-foot homes, we began to plan our move from the Phoenix area.Even as we moved to ****** at the end of August, we were told none of the homes would be ready as promised. It would begin a series of delays fueled by excuses, finger-pointing and shrugged shoulders. Officials at IHC turned a deaf ear to our numerous complaints. We would discover through Hope Valley representatives that IHC inevitably blamed COVID, supply-chain issues and a lack of workers, factors that should have been communicated to us when we bought the homes in May. Instead we were promised a series of move-in dates stretching from August through November. As a result, all three of us had to find lodging, involving a dozen moves among expensive Airbnb homes. ************** also had to arrange boarding for cats at at cost of $3,000 per month. In all, weve spent more than $20,000 caused solely by continuing IHC delays.Two of the homes were finally ready in November. There remains no date for the third, only that it will not likely open for occupancy until January.
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    Customer Reviews

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