ComplaintsforTriple D Construction
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/12/2023
- Complaint Type:
- Guarantee/Warranty Issues
- Status:
- Answered
The company is holding warranty information and responsibilities on windows they installed. I cannot get a return call from them. I left messages with their answering service on 5/19, 5/25, and 6/9. It is not that I have a disagreement with the company, but just that they are unresponsive. At this point all I want is a return phone call.Business response
07/23/2023
I called the customer but there was no answer. I left a message but there has been no reply.
The warranty information that they are talking about would be provided by the manufacturer not by Triple D Construction. Depending on the brand of window purchased, there may not be a warranty available anymore. Some companies that were used in the past no longer exist.
I was not able to find a file for this customer and am not sure that we even installed windows for them.
Customer response
07/31/2023
Business did return my calls........60 days later. This is not be a business, therefore, I would have dealings with in the future. I would object to BBB's characterization of this case as a "successful resolution" on its website or anywhere else. For the business to say they have no records of prior work for me cannot be true when I have work documents with their logo, name, address, and phone number. At this point, I will not work with this business.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.