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ComplaintsforBetter Built Barns Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a Better built barn shed in 2015 and it was built on my property, I was very happy with the initial experience until wood under my roof that extends over the porch started getting very wet underneath from several leaks. A couple of their builders came by and said that the little bit of **** on the roof was to blame, but they were going to follow up. I've tried calling to talk with the owner and he NEVER! calls me back to let me know what they are going to do about it. We want a repair done because it is within the warranty we paid for when purchasing This has been the worst customer service I've ever experienced. Keep this in mind when considering purchasing a shed from them, because they are not very helpful when a problem occurs. I'm done calling them and very disappointed with them now and they'll be the last shed building business I call when I need a new shed built on my new property.Business response
10/04/2023
Hello,
We responded to this customers work order by going to the site and assesing the damage. We informed the customer that there was a significant amount of **** growing on the awning. Due to the the ****, it was allowing water to pool on the awning, which in turn caused leaking. We let the customer know that he needed to remove the **** from the roof. We also told him if the leaking continued after a **** treatment, we would come back out. That was the last we heard from the customer. We worked to help resolve the situation, but unfortunately the customer was trying to sell their house and did not want to do any additional work on their end.
Initial Complaint
01/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a shed to be built on the property from Better Built Barns and paid in full up front as required by the business. They cancelled several times but eventually came out and sent one person to build the structure. The wrong doors were installed which is not what I paid for. There also is a leak. I call the office (based on *****, **) every week and they tell me someone will come or they will talk to a manager but it has been 3 months and I still cannot get the product I have paid for.Business response
10/04/2023
This customers work order was completed 1/9/2022. As far as we are aware, everything else has been fine with this customers shed.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.