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Find a Location

The U P S Store has 1 locations, listed below.

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    Business ProfileforThe U P S Store

    Mail Box Rental

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    5 N Highway 101, Warrenton, OR 97146-9313
    BBB File Opened:
    2/20/2009
    Years in Business:
    17
    Business Started:
    9/11/2006
    Business Started Locally:
    1/1/2007
    Business Incorporated:
    4/11/2006
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Dana B Lewis & Cindy Yingst LLC
    Business Management
    • D B Lewis, Manager
    • Cindy Yingst, Member
    Contact Information

    Principal

    • D B Lewis, Manager

    Customer Contact

    • Cindy Yingst, Member
    Additional Contact Information

    Fax Numbers

    • (503) 861-7039
      Other Fax

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/08/2024

    Complaint Type:
    Product Issues
    Status:
    Unresolved
    I specifically went to the *** store to mail a package to my fianc in ************* needed to be there within a week because he was going to be coming back up to ****** at the end of the week.I went in on Friday & specifically told them that this could not be sent by the US ************** because we have a manufactured home in a community down there & the US ************** only delivers to PO boxes, so, I needed to have it delivered ***.(That is specifically why I went to the *** store instead of **** which is much closer.)I assumed my fianc received the package because I didnt hear otherwise but when he phoned me today to tell me he was on his way home, I said, you got the package right? He replied, noI couldnt believe it because I spent $20.33 to get it there in 3 days.Then, ************ I grab my receipt and look at it, and it says that they sent it by the United States **************!For us, this means we will NEVER get the package because the ************** does not deliver to that address.I phoned the store 3 times was that I signed on the dotted line to make sure all the information was correct.I checked the ADDRESSEES-this is the important information-I mean, I am at a *** store telling them I want to ship this ***.There was a lot of googlygoop that I couldve spent 1/2 reading, but there were people waiting in line & not enough help so LETS GET REAL here: if everybody took time to read everything that was on that screen, that business would not be in business, because they would only be able to serve 10 people a day!When I tried to track the package via the phone number provided, I had to repeat the number into the phone 3 times to a ruby receptionist who didnt understand my voice apparently even though I speak loud & clear.I then called the store back to find out what we could do about this & they pretty much said nothing because it went ****.I am asking for a full refund of the product which was $75 & my $20.33 back for shipping.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    M. G.

    1 star

    06/23/2022

    If the website and your door sign say you close at 6pm, the store should stay open until 6pm. They close early and are very rude to people. They refused to take your package even though you got there before closing time. I dont know if the owner works there but if he/she doesnt he/she should review the employees and if he/she does then why buy a business if you dont want to help your customers?

    The U P S Store Response

    06/24/2022

    ***** I'm sorry you arrived right at closing and the employees weren't able to help you. Once the end-of-day procedure begins, it cannot be undone.

    Customer Response

    06/24/2022

    That is not my problem. End of the day procedure should start at 6pm. If it starts before that, then the store should post they close at 5:30pm or 5:50 whatever time the procedure starts. A store has to help their customers until stated closing time.

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