ComplaintsforOld Wheeler Hotel LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On Mar. 23, 2023 I made a reservation at the Old Wheeler Hotel for my wife and I, as we needed to see our daughter who was diagnosed with a very aggressive form of cancer. The following day, still outside of 24 hours we called to change the date as the weather was too bad to travel over the mountains, the woman said no problem and to let her know if there was anything she could do. The following day we called to see if they had a room with 2 beds as our other daughter said she'd take us over, we were told they didn't have any rooms with 2 beds, so I asked her to cancel, she said she understood. I made reservations elsewhere. At no time in the 3 conversations I had with *************************** was there ever any mention of a cancel or change fee policy. When I got my Discover Card bill and saw where I was charged $333.72, I called the hotel and *************************** said that they have an 8 day change cancel policy and that when I made the reservation she said according to her "notes" that I declined an email (I don't have email) and that I was told about the policy. I spoke with them 3 times-making the reservation, changing it, and canceling it, none of those 3 times was there any mention of cancellation policy ever discussed, when I reminded her that we needed a room with 2 beds, she continued to say that it was against the law to have more than 2 people in a room and that no one ever tells you that. My daughter looked up the hotel on line and there is not even a cancellation/change policy shown anywhere on their website!I'm having my local daughter help me with this complaint as she has a computer.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
495 Highway 101 Dr N
Wheeler, OR 97147
Business hours
Today,9:00 AM - 8:00 PM
MMonday | 9:00 AM - 8:00 PM |
---|---|
TTuesday | 9:00 AM - 8:00 PM |
WWednesday | 9:00 AM - 8:00 PM |
ThThursday | 9:00 AM - 8:00 PM |
FFriday | 9:00 AM - 8:00 PM |
SaSaturday | 9:00 AM - 8:00 PM |
SuSunday | 9:00 AM - 8:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.