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Find a Location

Aosom LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Aosom LLC

      27150 SW Kinsman Rd Wilsonville, OR 97070-8246

      BBB Accredited Business

    Business ProfileforAosom LLC

    Online Retailer
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.06/5stars

    Average of 36 Customer Reviews

    Customer Complaints

    46 complaints closed in last 3 years

    17 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/27/2016

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Aosom LLC is an online retailer. 

    Products & Services

    Online Retailer

    Business Details

    Location of This Business
    27150 SW Kinsman Rd, Wilsonville, OR 97070-8246
    BBB File Opened:
    1/25/2010
    Years in Business:
    16
    Business Started:
    4/18/2008
    Business Incorporated:
    4/18/2008
    Accredited Since:
    9/27/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    150
    Hours of Operation

    Primary

    M:
    6:00 AM - 4:00 PM
    T:
    6:00 AM - 4:00 PM
    W:
    6:00 AM - 4:00 PM
    Th:
    6:00 AM - 4:00 PM
    F:
    6:00 AM - 4:00 PM
    Sa:
    6:00 AM - 4:00 PM
    Su:
    6:00 AM - 4:00 PM
    Business Management
    • Mr. Wei Li, General Manager
    • Mr. Rudy Mendoza, Customer Service Supervisor
    Contact Information

    Principal

    • Mr. Wei Li, General Manager
    • Mr. Rudy Mendoza, Customer Service Supervisor

    Customer Contact

    • Mr. Rudy Mendoza, Customer Service Supervisor
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    46 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/29/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I placed an order on February 5th, 2024 through Amazon, order number 114-5409157-8667435 for a Pawhut Raised Pet Feeding Storage Station with 2 Stainless Steel bowls for *****, with tax ******. This was delivered on February 10, 2024 and promptly put together for use. This was used by 1 dog, indoors for water and dry kibble only. I never used the storage container.I am beyond concerned to have discovered in the course of 4 months the amount of mold growth that has occured. Upon finding the reviews on their Amazon page for this item, I have since discovered many other similar reviews and complaints about mold. This item has zero sealant, lamination or any type of protective coat used for the intended purpose of an animal drinking and eating off this. They are purposefully selling defective products and misleading consumers.Aosom/ Pawhut is very aware of these complaints and has done nothing to rectify this product and continues to sell this on various platforms. I want an immediate refund regardless of Amazon's return policy and think this company should be investigated due to the dangerous nature of these products. I contacted the company via Amazon and spoke with "*****" who refused any type of refund or warranty.
    Read More

    Customer Reviews

    36 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Doug C

    1 star

    07/24/2024

    Do not buy from this company. No support, terrible quality and won't be accountable to anything.We had an item that broke 5 days after the whopping 90 day guarantee. I didn't ask for anything but HELP from the company and they basically refused to even help me. I offered to pay for the part - No, past 90 days, nothing we can do.Honestly, do not buy from them.

    Local BBB

    BBB Great West + Pacific

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