Share
Business ProfileforB & S Automotive Services Inc
At-a-glance
Customer Complaints
2 complaints closed in last 3 years
2 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 470 SW Douglas Blvd, Winston, OR 97496-8562
- BBB File Opened:
- 3/5/2018
- Years in Business:
- 7
- Business Started:
- 5/25/2017
- Business Incorporated:
- 9/29/2017
- Accredited Since:
- 3/6/2018
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 5
- Alternate Business Name
- B & S Automotive Services
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Sa:
- 8:00 AM - 3:00 PM
- Su:
- Closed
- Business Management
- Mr. Robert D Preston, Prsident
- Mrs. Stephanie B Preston, Vice President
- Contact Information
Principal
- Mrs. Stephanie B Preston, Vice President
Customer Contact
- Mrs. Stephanie B Preston, Vice President
- Additional Contact Information
Phone Numbers
- (206) 653-5736Other Phone
Website Addresses
- (206) 653-5736
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ron R
09/07/2023
B & S Automotive Services Inc Response
09/08/2023
In regards to **************** complaint for work done on his 2011 **** SUPERDUTY from September of 2022.
This work was not $4000.00 it was $2891.00. This was for wiring issues to transmission and transfer case, along with a new drive shaft and hub replacement. Including some misc. ac work. Customer was notified at the time that this damage was caused by the nature of how the vehicle is used on a large Ranch and is abused so we cannot warranty the work.
Through the 5 years that they have been customers they have been treated as valued customers. They were given fair pricing and honest answers to work that needed to be or was done. We have towed their vehicles in for FREE on many many occasions. Without complaint.
When the customer called us sometime after the first part of this year. He expected us to drop everything and help him immediately. When he was told that we could not at the time, he was demanding that we take care of him under warranty at that moment. It was explained to him that we could not get vehicle and we would not warranty it as previously discussed. Also shortly after of this repair last year in Sept his wife verbally accosted us and our employees outside in parking lot of our business for a separate issue. She used very fowl language demanding to not pay for a repair. Of course this issue was resolved and fixed at NO CHARGE as we would normally due unless customer is told in advance that it is not a warrantied repair. So after this altercation in September we informed ************** that we will no longer be doing work from them due to the unprofessional way we were treated by his wife. Never once did we receive an apology for this incident by his wife, if so maybe we would have tried to help and work something out. We have always been about helping people but not if we are going to treated with disrespect.
So the information provided above is false and misleading as he did not provide the correct information or all the information . He is free to have his opinion and take his cars to whom ever he feels. He can try and justify his and his wife's actions all they want by blaming others . We however can look ourselves in the mirror everyday without reservation . You can also ask any one of the **** customers we have and they will tell you a different story about who we are and what we do to help the people and fellow business's in our community.
Thank you for your time.
B & S Automotive Services Inc Response
09/08/2023
This work was not $4000.00 it was $2891.00. This was for wiring issues to transmission and transfer case, along with a new drive shaft and hub replacement. Including some misc. ac work. Customer was notified at the time that this damage was caused by the nature of how the vehicle is used on a large Ranch and is abused so we cannot warranty the work.
Through the 5 years that they have been customers they have been treated as valued customers. They were given fair pricing and honest answers to work that needed to be or was done. We have towed their vehicles in for FREE on many many occasions. Without complaint.
When the customer called us sometime after the first part of this year. He expected us to drop everything and help him immediately. When he was told that we could not at the time, he was demanding that we take care of him under warranty at that moment. It was explained to him that we could not get vehicle and we would not warranty it as previously discussed. Also shortly after of this repair last year in Sept his wife verbally accosted us and our employees outside in parking lot of our business for a separate issue. She used very fowl language demanding to not pay for a repair. Of course this issue was resolved and fixed at NO CHARGE as we would normally due unless customer is told in advance that it is not a warrantied repair. So after this altercation in September we informed ************** that we will no longer be doing work from them due to the unprofessional way we were treated by his wife. Never once did we receive an apology for this incident by his wife, if so maybe we would have tried to help and work something out. We have always been about helping people but not if we are going to treated with disrespect.
So the information provided above is false and misleading as he did not provide the correct information or all the information . He is free to have his opinion and take his cars to whom ever he feels. He can try and justify his and his wife's actions all they want by blaming others . We however can look ourselves in the mirror everyday without reservation . You can also ask any one of the **** customers we have and they will tell you a different story about who we are and what we do to help the people and fellow business's in our community.
Thank you for your time.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.