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Complaint Details
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Initial Complaint
03/03/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I saw a 2 wheel truck on line I was interested in, talked with owners son getting blue book value for trade in ($2,700), was told no problem. 2 wheel trucks don't sell well in January as he told me. Drove 400 miles to buy truck on January 20, son not in, they offered me $1,000 trade in, didn't get the $2,700 blue book value he agreed to, took the $1,500 maximum offer as they made me sit on my hands waiting. Deceptive sales technique, not right.They knew I was driving 400 miles to go home but took forever to get sales paperwork because they kept trying to sell me add ons. Irritating at best.They did not have title, told me I would get title the next week and for sure by January 27 at the latest. I was leaving on a long trip out of state on January 28 (***** to ******, then *******, then **********). needed to get title and registration into ***** before I left on trip. But Siamaks did not send title in a manner to insure prompt delivery, title delivery first happened January 30, 2 days after after I had left and 10 days after the transaction. Because I was out of town, **** returned package to Siamaks. No one from Siamaks bothered to call **** was gone until March 3rd, had to drive an unregistered vehicle as the temp registration from Siamaks expired. Dodged traffic ticket after getting stopped, thank you officer.Today, March 3, talked to Siamaks, they claim they resent the title for delivery today. Never got a phone call from them, about this, Still without title 6 weeks later. Screwed out of $1,200 trade in credit and no title 6 weeks later.I would NOT recommend them.Business response
03/05/2023
I'm sorry to hear you had a bad experience with your purchase. My understanding is some how we miscalculated the date for your paperwork and you were traveling. On your trade value when we give a trade value over the phone it is valued on the truck from KBB or other computer generated pricing and when we see the trade obviously the condition of the trade has something to do with it. We did give you If I'm not mistaken your trade had close or over ******* miles on it with body damage and in rough mechanical condition and we sent that to the auction and got $800 for it. So bottom line is we try to do the right thing and as we are human, sometimes we don't all come up with the same results. Please feel free to call me and see if I can help with any issues. ************. -Siamak
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Contact Information
1241 Evergreen Rd
Woodburn, OR 97071-2827
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.