Business ProfileforKenny Ross Automotive Group

I took my 2019 Escape in at the beginning of May for my check engine light being on. Day one they called hours later to let me know that they would need to keep it over night to re check it the next day which was fine. Day 2 went to 2 weeks with me calling checking in with it also reaching out with corporate thru social media for them also not to be really any help. I get it back after they "fixed it" $800 dollars later I pull off. Fast forward to July 1st 9 am I drop it off again for the same issue check in light. The service man ****/**** goes out & moves it inside the bay/garage area and when he gets out he says to me "maybe its the battery it struggled to come on when I pressed the start button" I hadn't notice my vehicle do that but once since the last time I dropped it off. Monday July 1st at 5:40pm they call asking to keep it again. I said okay. Tuesday came nothing. Weds comes I call at noon no answer I called at 1:19pm, 1:21pm, 3:03pm, 5:25pm, NO ANSWER I left one voicemail asking for a return phone call because I wanted to see about a rental car. Thursday 4th of July CLOSED. Friday July 5th 12:09pm I called left a voicemail NO ANSWER. No call back. I called at 5:34pm 5:35pm. NOTHING. Saturday July 6th I call at 10:41, 11:02,11:03,11:09,11:11, 12:07pm. NOTHING. My dad called they answer. My landlord helped me when she called me for something else and I cried to her about my car. She asked me for the phone number she called the number and got an answer! We did a 3 way call with ****** who said he was there all day and didn't miss any calls! I went to pick up my vehicle. They didn't do anything! But I go to the store turn it come back to MY BATTERY IS DEAD!! I went AutoZone and they checked BAD BATTERY. I went to ********************** in ************ at almost 2pm on a Saturday did a quick over view of everything I been thru to them. They had to jump my dead vehicle again from the bay area to take it to the back to REPLACE my dead battery! That cost over $300