ComplaintsforBeaver County Humane Society

• Initial Complaint

  01/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a cat - ******* - purchased from the BCHS back in Oct. '20. to shorten story; she had to be put down due to congestive heart failure, late Nov. '22. then in late Dec. '22 I filled an application with the BCHS to obtain another/replacement cat.. they would not sell me another cat because I was truthful on the application that I have to have the cat declawed. at my age - 81+ - I can't take the chance of getting/having things/furniture scratched/torn or myself getting scratched... all my cats had been declawed with NO adverse situations/conditions.. all were well, for their time.. they were all indoor cats.. I need a replacement because of my living situation; emotional case would be better with a pet - cat..

  Business response

  02/06/2023

  We encourage new adopters looking for a declawed cat to adopt a cat that has already been declawed. If we currently do not have a declawed cat, we will work with other rescues to find a declawed cat. We offer this to anyone asking or replying that they will be declawing a cat adopted from us. 

  Customer response

  02/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** *********

• Initial Complaint

  01/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I want there to adopt a kitten and they did not tell me or disclosed it had upper respiratory virus infection I wish they would have been honest with me now I'm dealing with the sick kitten and I'm doing my best they did not send any medication with me or anything and they knew that it had that disease the girl that interviewed me and went through the paperwork with me later told me that it was in the paperwork but she never disclosed that while I was talking to her and going through the paperwork they were not upfront with me about the illness of the cat I believe that they need to be honest about the health of the animals that they charging money for thank you and God bless

  Business response

  03/02/2022

  **** ******** adopted a five-month-old kitten from the Beaver County Humane Society on December 28, 2021.
  
  On January 3, 2022, one of our veterinary technicians spoke with **** because the kitten (******) had been sneezing a lot. The technician mentioned that, as disclosed during the adoption, the kitten had been in our isolation area with an Upper Respiratory Infection (URI); that the symptoms resolved; and that the kitten was neutered and placed up for adoption. She explained that stress from the surgery and a new home can often cause a URI to flare up again.
  
  **** said he did not go through any paperwork or records in his adoption folder and did not recall us telling him that the kitten had been treated for a UTI.  Our technician explained that as part of the adoption, he received a Healthy Start Certificate to use in instances such as this.  Our adoption counselors review everything we provide in our adoption packets with each adopter. This includes a variety of information, including the kitten’s medical and surgical history as well as the Healthy Start Certificate. The Healthy Start Certificate provides a complimentary health exam at any VCA animal hospital location and gave him locations to call to make appt. The Certificate also provides a complimentary 14-day follow up care for any of the following conditions ($250 maximum coverage).
  
  Upper Respiratory Infections (URI)
  Diarrhea of infectious origin
  Internal parasites
  Ear and eye infections
  Suture removal
  Vomiting of infectious origin
  Common skin disorders
  Urinary Tract Infections (UTI)
   
  
  On January 8, 2022, the technician again spoke to **** about his adopted kitten ******* **** stated that he felt that we were lying abou* ******** medical condition, and he would only return the kitten to us if we gave him a refund. Our technician explained that we did review and provide him with ******** medical records and that **** had actually signed off that he saw the records and read about URI.  The technician also explained that we do not provide refunds. That’s clearly stated on the adoption contract that he signed. He kept repeating that we never told him Harvey had been sick before. The technician told **** that the information is in the medical records that he received when adopting the kitten, and that the kitten was healthy at time of adoption. **** said he was going to give the antibiotics a few more days, but then call us if he still wants to return the kitten. The technician said he is welcome to return the kitten, but as stated on the adoption contract , we do not provide refunds.
  
  Attached please find the following information provided to **** at the time of ******** adoption.
  
  ****’s signed and initialed contract
  Medical information reviewed at the time of adoption and included in the adoption packet
  Healthy Start Certificate reviewed at time of adoption and including in the adoption packet
  Cat adoption packet, including information on URI’s that is reviewed with adopter (page 14)
   
  Please let me know if you need any additional information, and I would appreciate being notified about the outcome of this complaint.
  
   Susan ** S*******
  
  Executive Director

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩