ComplaintsforAliquippa Beer Distributor
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Complaint Details
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Initial Complaint
08/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
i have been ordering from them for 3 years, a driver kept burping and farting on me, when i told the owners son (he was there when it happened) he started laughing at me 2 days ago, the owners son kept dragging his feet on the ground (we are trying to refinish the ground and the area is under renovation) he said "maybe i should get new shoe inserts" i said "no, you should stop dragging your feet on the ground" and then he spit on meBusiness response
08/19/2022
I am responding to a complaint filed against us , in which our customer claims myself and another employee “burped, farted, and spit” on him. None of which are true. He made a comment to me one time roughly 3 months ago that my helper burped as he was getting into our van, keep in mind our van was parked in the street , off of his sidewalk and property. I didn’t hear anything that day , but none the less I apologized to him and said I’ll have a word with him and make sure it doesn’t happen again. Spoke with my helper, he said it never happened. This guy is a good customer of ours , and I’ve always had pleasant conversations with him , which brings me to his next complaint in which he states that I was “dragging my feet on the ground “. Once again not true in the least bit , we spoke about his landscaping the week prior and he told me he’s fixing it up to get ready to sell , like I said normal conversation as always. But this last time I delivered him he was like a completely different person , quite scary actually , I couldn’t really understand what he was saying to me, then he finally spoke up and said “it’s time for new boots!” Confused I look down at my normal work boots and say , no they are fine just got them about a year ago, and he responds in a more aggressive tone with “ no, you need to get new boots !!”. At this point I’m nervous laughing, which brings it to his final complaint. He said the owners son ( me) was laughing in his face, again just completely not true. I’m not sure if he was on some medication, prescription or not , but he was almost a completely different person that day , and then a few days later I get this complaint , and am just completely shocked by it. I’m not really sure what to do about it to be honest , because he has since called for a delivery, we couldn’t make it because it was to late in the day , and I didn’t realize who it was until after I got home.
Jordan ******
Aliquippa Beer Distributor
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.