ComplaintsforBurke Asphalt

• Initial Complaint

  09/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date ; 5/12/2022 Amount: $595 Initially, seemed like a well-run family company. Responded to my email request for estimate within 30 minutes and Mr. B****'s son came out the next day. He did the usual high estimate, and then offered 20% off if I agreed to have it done the same day, which I did agree to verbally. While he left to get materials, I checked the website and found the "30% off" offer. When he returned, I asked for the same discount as was on the website, and he said he had given it to me. When I pointed out the $50 difference between 20 and 30%, he shrugged it off as a "math error." That should have been a warning sign to me, but I felt obligated since I had verbally agreed to the job. He worked for a few hours, while babysitting his younger brother in the parked truck. I had to leave prior to the job completion, and foolishly left him a check for the full amount. Second mistake - when I returned, I found that the cracks were poorly filled, areas of **** on the driveway were just sealed over (and of course very shortly thereafter flaked off), and depressions had been filled with mounds of patching material that was neither tamped nor feathered properly. I contacted Mr. B*******, sent him pictures, and was told he would return within the next few days to check the job. Third mistake - over the course of the next four weeks, I got the same promise four times. Each time, it turned out "things were too busy" for him to return (although it hadn't been so busy when the job was taken on the next day). I finally responded to him that it was clear he did not stand behind his work and was just stringing me along with his promises to return. Since then, complete silence. I am in the process of repairing the mess he left behind. I have spent about $80 on materials and at least 4 hours of my time on this. I would be satisfied with an apology and a partial refund.

  Business response

  10/17/2022

  We do not warranty cracks. I did stop by and the driveway was sealed and patched as the customer wanted. This is a case of buyers remorse as it seems that the customer wanted his drive re paved and asked for a patch and seal price. Re paving would be the only thing that would get rid of the cracks but would cost approximately $5000 for the drive. 

  Business response

  10/18/2022

  It would seem that the customer and I are in agreement.

  Customer response

  10/22/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: his comment makes no sense and does not address the original issues.  I am assuming that he means that we both agree that his company is not worth hiring, but again, it does not address the underlying faulty workmanship. 
  
  Regards,
  
  *******************************
  

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