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Complaint Details
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Initial Complaint
08/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We had all 3 of of our bathrooms done by G contracting.They started the job in November of 2020 and completed it (with a few minor things left to be completed a mirror with a defect)In February of 2021.The job was never completely finalized as we were to get a mirror in the powder room without a defect and some hooks in the hall bath.Within 6 months the paint on the bathroom Ceiling started bubbling and chipping.We contacted G contracting and they sent someone out in February of 2022. He installed the remaining hooks in the hall bath. No one has ever said another word about the mirror.Our biggest concern was the paint on the bathroom ceilings.He told us someone would be in touch. Again that was February.No one has ever responded despite my numerous email attempts to get this rectified.This project was extremely costly and time intensive.I havent even perused the toilet paper roll thats coming out of the wall or the cabinet door that is falling off.We truly just want the paint job to be fixed.We are not sure where to turn at this point.Hoping the BBB can help us.Thank you,***************************Business response
09/09/2022
Reached out to *************************** on 9/9/22 @ 2:56. Left a detailed message with contact information to contact Kyle D******* @ ************ for schedule dates and next steps. Once I am able to connect with ********************* I would like to schedule a different electrician to make an assessment on bathroom exhaust fans so that they can be reinstalled or replaced. After exhaust fan(s) are corrected I will send out a technician to repair and spot paint all affected ceiling areas. A new mirror will be placed on order and a technician will be sent out to site to professionally reattach toilet paper holder, cabinet door and apply caulk and grout at vanity and tub area.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.