ComplaintsforMac Hose Contracting Company
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Complaint Details
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Initial Complaint
07/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello. I had a new aluminum roof installed by MacHose Contracting. It cost $7,400. I paid cash. Owner came out to see my roof and we agreed to install aluminum roof. I paid half down deposit. He wrote up a contract. He ordered supplies needed on June 7, 2023. A week later they started on new roof. Wrong supplies ordered. Work stopped. Owner did not measure roof correctly. New materials arrived and work began again. Owner pushed workers to finish job in 1 day. He came back and got final cash amount from me. Owner did not do any work on the roof. He told me the mistake cost an extra $250. He did not make me pay difference. I thought things were done correctly but later found out they were not done right. 3 people pointed mistakes out to me. My biggest complaint is the trim was not put on properly. There are gaps in some areas that shouldn't be there on bothe sides of mobile home. Also. Complaint #2. Rain leaks right over door l have to enter.thru. I let Owner now about problems. I called head worker. Owner said l was a problem. Owner sent someone else l didn't know to come out and check my complaints. He never called me. I had to keep calling him. He then got very nasty with me. I was shocked how he treated me. I just wanted things fixed. One day, he hung up on me. I told l needed to get a lawyer involved. He laughed at me. Then yesterday he calls me and said he was coming out to see what l was complaining about. He came and said, that nothing is wrong and then he said leak over door could be fixed. Then he said he wouldn't fix anything unless l game him another $300!! I was not going to do that. So he left and was sarcastic and told me to have a nice day and that l would have to pay for lawyer. I decided to file a complaint with BBB.Customer response
08/15/2023
I still have not heard from the company.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.