ComplaintsforLehigh Valley Hospital Muhlenberg

• Initial Complaint

  04/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Regarding the Lehigh Valley Network Financial Assistance Program (FAP) program: On 3/29/23, I was denied financial assistance through this program despite being approved several times prior. My daughter, who helps me a lot due to my legal blindness and post-stroke status, called the FAP program as the denial letter cited the following as the reason for rejection - “Income exceeds 400% of the Poverty Guidelines published by the Federal Government.” She spoke to a person named, *******, who informed my daughter that the threshold for acceptance is under $58,320.00. However, she was not able to state why I was denied despite my income being less than half this amount ($26,427.00). ******* spoke to her supervisor, *** *******, as did I the next day (3/30/23), who simply repeated, "The determination is valid," but could not explain the numerical discrepancy. My daughter tried to file a grievance complaint with LVHN, three times over the following two weeks (3/29, 4/4, and 4/10), and no one bothered to respond to the messages, hence the reason we are reaching out to you today. All we had asked for is an explanation to why I was denied the same assistance I had been receiving for years. In addition, there has been no response from the company to address our concerns in-house despite their policy of making contact with the consumer filing a grievance within 24 to 48 hours. Can you please help us get some answers from this very uncooperative, unhelpful organization? Thank you in advance, *****************.

• Initial Complaint

  07/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  March 2022 I called to inquire about an overpayment for services rendered at ************************** (Provider: **********************************), DOS 10/31/18. The representative I spoke to was both rude and dismissive. She argued that I did not overpay and that I must contact my insurance company (Aetna) for a refund if due. After ***** called and explained the overpayment to the representative, it was discovered that I in fact did overpay because Cedar Crest failed to process the updated EOB. The Aetna representative forwarded the updated EOB accordingly. On June 8th I received a voicemail confirming that the updated EOB had been received and that a credit would be applied to my account to process the refund and to wait 30 days for processing. I called after the 30 days elapsed, and I keep getting the run-around as to when I will receive a refund. The representatives state that the person who handles the archived accounts has been out of office/un-responsive. The incompetency here is baffling, it is sad that I have had to make numerous calls to no avail in order to receive the money that is owed to me. I would like a refund ASAP, I should have never been charged for the service to begin. I was told that the service would be covered in full as outlined in my policy and it wasn't until after the procedure that I was erroneously told that I have a hefty out of pocket expense. This provider has not acted in good faith, and I would like my money back immediately.

• Initial Complaint

  06/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had a Covid test done on 8/9/2022. I need a release of all information on that swab.I need ID number Lot number Brand used

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