Business ProfileforAllentown Kia

I purchased an extended warranty for the 2018 **** ******* I bought from Allentown Kia on 3/15/23. The vehicle was totaled in an accident on 3/28/23. After the vehicle was totaled I reached out to the warranty company ************ on 4/7/23. They emailed me over a form to fill out and send to the dealership as I was entitled to a full refund for the extended warranty.That same day, 4/7/23, I called Allentown Kia and was instructed by ************************* to email him the form and he would submit it to ************. From there once he got the refund check from ************ the dealership would then mail me a check. After sending ***** the form he did not reply until 6/2/23. In this reply he sent me a letter he received from the finance company, ************ dated 4/5/23 stating they wanted the refund to go directly to them and they would then mail the balance to me. This caused major frustration on my end as the letter was sent to Allentown Kia 2 months earlier and they never bothered to relay this to me. I called *********** and they informed me the dealership could call them directly and let them know that they would issue my refund directly to me. I relayed this information over to ***** via email on 6/2/23. Allentown Kia never called *********** On 6/6/23 ***** responded to my email stating he had not heard anything from his team on whether or not they already mailed the check to *********** or not.After that email from ***** on 6/6/23, I sent him an email on 6/6, 6/19, and 6/23 asking for an update. He finally responded on 6/26/23 saying the contract was canceled on 3/28/23 and he could not go against the instructions of the finance company mailed to them on 4/5 to refund me directly. I called *********** today 6/26/23 and they have not received any refund check from Allentown Kia. I followed up with ***** via email asking when the refund check was mailed and he has not responded.