ComplaintsforCiocca Subaru

• Initial Complaint

  03/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Last week I woke up to my car making a knocking sound. I contacted numerous professionals who told me it sounded like my engine and to have it towed. I did to *********, Subaru where they told me the cost of repairs was going to cost 6400$ and with my extended warranty it was paid all but 100$. I get an email the other day asking I call them. Saying unless I provide them with oil changes from 20,388 to 37,000 they are not covering my vehicle. My last oil change apparently that was documented was at 47,000 which had no issues at all. I have never missed an oil change even with traveling for COVID my husband at the time would help out and provide that service. Now since I’m unable to provide that documentation, I have to pay out of pocket 6400. How can a car that has had zero issues randomly have the engine go. And now it’s my fault. I’ve been doing my research online and will take whatever steps necessary to make sure a default in product is covered. There have been lawsuits with this model and year. I just received an email now saying return their loaner tomorrow. How can a car that I maintained even during COVID have an engine issue. I paid for an extended warranty and Subaru isn’t keeping up on their end bc of “ not documented oil changes “ that have been done. 

• Initial Complaint

  06/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2015 ******* ***** ** on 3/26/2022 for about $13,500 from Ciocca Subaru used lot. The finance manager was very adamant that I purchase the additional warranty. I mentioned that the windshield wipers were not good but Fernando, the salesman put that on me to fix. About 2 weeks later it was a very warm day and the air conditioning did not work. I was out of the car because I needed to go to Ciocca ******* in Quakertown. Then June 12th, the engine light came on so I called Monday, June 13th to schedule an early oil change for Wednesday, June 15th. At that time, I checked and there was no oil in the car so I paid to have it towed to Quakertown. If I had not called repeatedly on Wednesday, I would have never known they had my car. I made them aware that the car was being towed in. The car was not checked in until 4 pm (3.5 hours after it was towed). I kept calling to see when my car would be fixed and the oil change done. I called on Thursday around 11 and finally got someone on the phone to be told that the car needed a new engine. I had to find a ride to Subaru to get a loaner car. By this time, Quakertown said they had not made contact with the warranty co. I got the information and sent it to Katie. I was told that ******* and *****- warranty company were going back and forth about who was liable to pay since I only had the vehicle for a short time. I was trying to reach Marcus and Subaru, as well as both Katie and ***** from ******* about the status of the vehicle. At one point I was told, worst case scenario my car would be fixed in months and best case weeks. I talked to ***** at ******* 6/28 and he told me that the engine was not being replaced due to the high cost even for a used engine but they were going to fix something from the bottom. I went to Subaru and talked to Marcus and explained that I did not want this car because it seemed dangerous and he tried to convince me it would be fine. The vehicle has been out of my possession for 2 weeks.

• Initial Complaint

  10/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  What an absolute twilight zone of a car dealership. I would give the whole car back and take my money somewhere else if I could. I was first taken advantage of by ******** who put me in a car that had the check engine light turn on as soon as I pulled it out of the parking lot. He knew the car had issues and sold it to me anyway. A week later, it needed to be serviced again. I'm now only at the 2 month mark with my vehicle and it will once again be brought in this weekend for more issues. Because of these issues I asked the Finance department to assist me with my first monthly payment, as I barely had the car in my possession, and they couldn't even be bothered to give me an answer. #1 in customer service my ***.I was also lied to and gaslighted by both ******** and someone else in Finance, as I was informed by plates would be sent to the dealership (more than once) and that I would be notified to come in when they arrived to have the service department put my plates on. Also a complete lie. The only 2 people here who have been useful or polite are Mo and Alyssa If it wasn't for my service agreement I would never step foot in that place again, nor will I ever or recommend anyone to ever purchase a vehicle from here.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩