ComplaintsforReliable Towing & Auto Center Inc
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Complaint Details
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Initial Complaint
06/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had my vehicle a Dodge NItro 2010 towed on Monday 05-23-2022 it should of been towed to my mechanic's garage at **** * ******** ****** ***** ******** ** *****. My car was towed across the street so it went to the wrong garage. I did not know this. I called my mechanic on Saturday 06-04-2022 and asked for an update on my car. He said he never got it! At that ;point I had no idea where my car was! So, my car was sitting across the street and never being worked on. I then had to rent my rental for five more days until I get my car back out of the garage. If it was not for the mistake that Reliable made I would have my car sooner and not have to pay extra for my rental! I asked the guy on the phone if he could provide me a rental since it was there mistake he said 'no." I then wrote Reliable online the next day so June 05 2022 and never heard anything back from this company! I want paid back for the extra days of the rental so it was 48.99 a day plus $20 for the insurance and then times that by 5 days= $344.95. That is extra money I would never had to spend if not for this mistake. Thank you! ***** ****Customer response
07/29/2022
Hello,
I went on to the BBB to do this but don't see exactly how. I am writing to withdraw my original complaint that was made on June 28th 2022.
I spoke with Andrea the owner of Reliable Towing and Company. The original complaint was against them.
Andrea and I came to a solution.
Complaint ID: ********
I have above this line the complaint ID number.
Thank you!
***** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.