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ComplaintsforInvestment Savings Bank
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Complaint Details
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Initial Complaint
03/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I received suspicious charges from my debt card on on 3/16 and immediately called in to get insights on what's going on. After talking to the employee, she mentioned that that card has been canceled, but unable to do a dispute for the charges, which I felt was odd. I tried to contact the app but the number is out of service. Fast forward to 3/18, more charges come in, so I immediately call in the after hours line and they finally terminate the card which should have been correctly done on Thursday. All I'm looking for is help disputing the transactions posted to my account.Business response
04/06/2023
Investment Savings Bank is formally responding to a complaint that was filed on 3/23/2023 that was assigned an ID of ********.
Investment Savings Bank has been in contact with the consumer and has provided them with a full credit amount of the unauthorized disputed transactions on 3/29/2023. Per Regulation E the Bank has 10 business days from first notification of unauthorized transactions to provide the customer with provisional credit back to their account. Notification was received by the bank on 3/16/2023 and credit was given back to their account on 3/29/2023, which is 10 business days.
Should you have any further questions please feel free to contact us.
Thank you,
Adam W******, President & CEOCustomer response
04/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.