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ComplaintsforThe Hite Company
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Complaint Details
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Initial Complaint
12/09/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On November 9, 2021 Hite company processed $2,729.06 from a credit card they had on file for our COD account. The amount that should have been processed was $980.20. Hite personnel failed to complete 4 transactions from previous COD orders The additional charges were processed without my knowledge or authorization and without so much as a courtesy phone call to explain THEIR MISTAKE. Their actions caused an overdraft in our account and fees charged in the amount of $175.00. I want Hite to reimburse (repair) those real costs. In addition, Angel Mercado, who is some sort of manager in the Harrisburg Pennsylvania office, should be reprimanded and sent to training to address the sexist attitude he portrays and his lack of customer service. In my opinion, termination would be in order.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.