ComplaintsforUPMC Blair Medical Associates Endocrinology
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Complaint Details
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Initial Complaint
09/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Blair medical Refused me to file a complaint against a Doctor in the office. I had an issue with a Doctor at my appointment in 3/30/2023. I called the following Monday since apt was on Friday. Told the manager I wanted to file a complaint. She told me she will look into it. Never called back. I called again. She was out. I called again she said I apologize I had a family issue. I will get back to you about this. I told her I wanted to make an official complaint! She would never call me back. Her name was lee M*********.Business response
11/02/2023
This letter is in regard to ID #*******, submitted by ****** ***. We are responding to the complaint Ms. *** presented to your organization regarding UPMC Blair Medical Associates Endocrinology. Ms. *** stated she was refused to file a complaint against a physician. The practice manager did speak to Ms. *** the Monday after the appointment. Ms. *** did state her complaint at that time and said she would look into it and get back in touch with her. The manager did not give an update that week as she has an immediate family member pass away that same week and was out of the office. This would be the “family issue” stated in the complaint. The practice manager did receive the second call and did apologize for the delay and stated she would get back to her. Soon after the second call we received a letter stating a complaint was filed from a state agency, and we responded accordingly.Customer response
11/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
*** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
Regards,
****** ***
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.