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ComplaintsforCranCon R&S, Incorporated
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Complaint Details
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Initial Complaint
04/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We bought a home in the ********** development in West Berlin NJ about 2 years ago. in March 2022, there was a water leak in our kitchen ceiling I contacted the builder ******** ***** and was told that the roof was no longer under warranty. They did suggest that I call the original roofer to have it checked out for us. Understanding that we would need to pay for the repair, I called Crancon's office on March 14 and left a Voice message. No one returned my call. I called again on March 17th and left another voicemail. Again, no return call. I called back again around March 23rd and finally spoke with a woman (I believe her name is Shannon) who explained to me that she would put in a service ticket, but because they were no longer building in that development, it could take over a week to get a tech out. Weeks went by and I never heard back. I sent another email and left another VM on April 21 explaining that the builder had a tech look at the problem. It turns out it was a workmanship issue, where one of the jacks was not not installed properly by Crancon. I have included pictures. You can clearly see the first cutout for the vent pipe was off by a few inches and the flashing didn't properly cover the mistake. This caused water to seep through the void on windy rainy days From the time this company put on the roof (approx April 2020 through March 2022, the moisture built up enough that it finally leaked through the sheet rock and ceiling in our kitchen area. I understand that these things happen and it wasn't purposely done, but nonetheless, it needs to be fixed. On April 10th, the builder, ********* *****, put in a service request directly with this company and asked them to fix the problem, but again, no one has responded (see pictures)
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.