![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforGlenn Bush Ford
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I attempted to drop off my vehicle on november 1st 2023, I was turned away after making an appointment 2 weeks earlier due to them not being able to furnish a loaner vehicle. I was rescheduled for november 6th 2023. Vehicle was dropped off on November 6th 2023 to have a service done. I was told one day to repair. once the repair was started they disclosed that it was going to take a few more days to diagnose. I called them today 12/21/23 and was told that they haven't even pulled it into the shop to diagnose the issue. I spoke with the manager Craig. He stated they had some issues recently and the last job took a week longer than expected. But my vehicle has been at the dealership since 11/6/23. I was issued a loaner vehicle. but i was issued a 4 door ford escape. my vehicle being serviced is a 4 door F150 truck. I was not given the equivalent vehicle. I have taken days off work. Keep in mind this is a Ford Service Garage. Not a small shop that only has a few employees. I have had to contact them several times for updates and was always told they would contact me with more information the next day and it never happened. I finally was able to get a response today on the status of my truck and was told they havent even looked at it yet. I need this vehicle repaired or replaced. I have made 2 vehicle payments of $677 without the vehicle being in my possession. This vehicle is being repaired under warranty that I purchased when I bought the vehicle.Business response
01/08/2024
We have completed the repairs and Mr ************ has his vehicle back in possession. He is absolutely correct that this repair process took entirely too long. I have spoken to him and offered our apologies. We have taken measures to avoid this type of miscommunication going forward.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.