Business ProfileforDentistry At Suburban Square

Everything started when I had a cleaning done, and the dentist recommended having a crown and two filings. They provided me in advance with the cost of the crown, which was $1800. In addition, they advised that my dental insurance would cover the filings. I paid for the crown before the procedure, as they required. After they installed the crown and got the filings done, the front desk advised me that the filings would cost $253.50. I was surprised the insurance didn't cover the filings, but I paid what the front desk representative indicated. At that time, the front desk representative also advised me that I would be getting checks from the insurance and that I should bring them to the office. On 4/25/23, I brought to the dental office two checks that I had received from the insurance company. At that time, a front desk representative took the checks and advised me that I might owe them more money, but they will call me back later. On 4/27/23, the dental office called me back, indicating that I owed them an additional $160 or $190 for the filings. This time I asked to speak to the office manager. The front desk representative forwarded my call to ***** in the dental office to discuss my concerns. I advised her that initially, I was told that the insurance would cover my filing. More importantly, at no point was I advised that I would have to pay money for the filings and the costs of filings. Also, I advised ***** that I paid $253.50, and they received over $100 from my insurance. Finally, I stated that the office or the Dr. should have advised me about the cost of the filings, similar to the notice about the cost of the crown, so I could decide if I had the funds to proceed. In response, ***** stated that it is not the responsibility of the dental office to advise patients about the price, but it is the consumers responsibility to ask about the price of the procedure. Finally, she stated that the balance would be placed on collection and hung up.