ComplaintsforDentistry At Suburban Square

• Initial Complaint

  04/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Everything started when I had a cleaning done, and the dentist recommended having a crown and two filings. They provided me in advance with the cost of the crown, which was $1800. In addition, they advised that my dental insurance would cover the filings. I paid for the crown before the procedure, as they required. After they installed the crown and got the filings done, the front desk advised me that the filings would cost $253.50. I was surprised the insurance didn't cover the filings, but I paid what the front desk representative indicated. At that time, the front desk representative also advised me that I would be getting checks from the insurance and that I should bring them to the office. On 4/25/23, I brought to the dental office two checks that I had received from the insurance company. At that time, a front desk representative took the checks and advised me that I might owe them more money, but they will call me back later. On 4/27/23, the dental office called me back, indicating that I owed them an additional $160 or $190 for the filings. This time I asked to speak to the office manager. The front desk representative forwarded my call to ***** in the dental office to discuss my concerns. I advised her that initially, I was told that the insurance would cover my filing. More importantly, at no point was I advised that I would have to pay money for the filings and the costs of filings. Also, I advised ***** that I paid $253.50, and they received over $100 from my insurance. Finally, I stated that the office or the Dr. should have advised me about the cost of the filings, similar to the notice about the cost of the crown, so I could decide if I had the funds to proceed. In response, ***** stated that it is not the responsibility of the dental office to advise patients about the price, but it is the consumers responsibility to ask about the price of the procedure. Finally, she stated that the balance would be placed on collection and hung up.

• Initial Complaint

  03/08/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My son went to get ********** treatment from Dr. ******* and we chose Dr. ******* because he gave a huge discount. However, I never saw Dr. ******* in person, and in each appointment ( my son went there 3 times), Dr. ******* talked to my son for only a few seconds and his staff took over the treatment. At his last appointment on March 2, 2023, I clearly expressed that I needed to see Dr. ******* to talk about my son, but Dr, ******* refused to talk to me. The next day, my son started to feel extreme pain and we figured out that this was because the staff who treated him told him to keep the ********** on 24 hours a day even when he eats. I googled it and found out that it is EXTREMELY DANGEROUS to keep ********** while eating. We lost trust, especially after the awful and disrespectful treatment we experienced at Dr. *******'s office. I called the doctor's office to have a respectful civilized discussion but when I just started talking in my usual calm and kind voice, his staff started yelling at me and told me to not yell at them. They recorded the phone conversation and talked about awful things that are untrue about me in order to have the phone recording to play at the court. Instead of having a discussion, they spent the call accusing me of things I never did then they hung up. For me, my son's health is more important than all the money in the world. I took him to another orthodontist ( please note Dr. ******* is just a dentist), and the orthodontist asked for medical records, and Dr. *******'s signature on the transfer form so he could provide me with a little discount. I lost money at Dr. *******'s office because he refused to refund me, so I thought there is nothing wrong about asking him to sign a transfer, but then when I called him, he again started screaming, insulting me as if I was lying to get money. This is a tactic from him to refuse to take accountability. We can't see him anymore because he is abusive and dangerous.

• Initial Complaint

  01/25/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  ****************** is the dentist that I wanted to get Invisalign from as he promised he could fix my underbite. Turns out, he cannot fix my underbite unless he leaves me with 2 gaps on each side of my mouth. I'm unable to do this treatment because I have a prosthetic heart valve, per my cardiologist this is very high risk. I have reached out to ****************** about 5 times now. The first time was 15 minutes after agreeing to the plan which I didn't know I was not a safe candidate for. They told me he would call me the following day. I never heard back from them so I called again of which I was again denied a conversation with the doctor. A day later a woman named ***** from his ****** (accountant) called me and said that she cancelled the order with Invisalign, but that I was still on the hook for the $3,700 treatment plan with ****** (the payment company). I called ****** *************) and they confirmed that they can cancel the payment plan if the doctor calls them to confirm and cancel with them. I then called the doctor's ****** again and again he could not speak with me. It has been over a week now of ****************** not calling me and his staff telling me there is "nothing they can do." If I could speak to ******************, perhaps there is a plan for Invisalign that I qualify for? or perhaps he would kindly cancel the contract? However, he refuses to call me, avoids my calls, and the staff tells me there is nothing I can do. Therefore, I am asking for help in getting ****************** to cancel my payment plan with ******. I understand that what I've payed ($250 deposit/$157 first month payment) may be nonrefundable, but I want him to cancel the plan as not only do I no longer trust him as a provider for recommending something dangerous for me, he has been avoiding my call trying to solve this (poor patient care), he cannot safely do what he promised me to do while also not calling me to offer me other options. I'm filing a complaint with the state dentistry board now as well.

• Initial Complaint

  03/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I use this company service in 2019 and they did apply wrong documents to insurance company, instead of pay to this business company send me the check I didn't know what happened that time because I left that job with who I have this insurance and I thought it was send me back as I overpaid my insurance for an advance, as I often travel and sometimes paying dental or insurance for an advance but that check wasnt for that it was for Dentistry At Suburban Square: Michael I. Wollock but it wasn't specifically saying its for their service its ***** ****** made to me for no other notice. Then I think ***** was e-mail me and calling me to give them this check as its suppose to be their money so I wasn't sure what's going on I said I am out of country again as soon as I back I will pay I am out of USA. After 2 month pass they decide to go to collection people was *********** credit bureau and claimed 2,5 time more money then I suppose to pay them. I tried to dispute this transaction from ******** but it didn't work amour suppose to be $209 they asked me to pay $554 so I end up paying 4 month ago with ********** as they offer me to resolve for $434 and I agree. And on March 6th this Dentistry At Suburban Square: Michael I. Wollock decide to get extra $109 and without calling or contacting me went straight away to capital ones collection. My score decrease 50 points and I am in the middle of buying a house it’s will stop me now it’s impacting me right now. I attached all this screen shots asking you for help or otherwise I have no choice to sue this Dentistry At Suburban Square: Michael I. Wollock in court and claim all my loss. This is absolutely not profession way for business I can't leave this along and I am sure I am not only one victim of this business like that. Please help!

  Business response

  03/23/2022

  To BBB 
  ****** requested and received care on 3/12/2019 for a total charge of $362. She paid nothing that day. 
  She was given a statement at that time along with an envelope with our address and her physically stamping (orange outside and inside) on it at our counter stating to send the insurance check directly to us upon receipt. Upon such, all remaining balances would be written off saving her $161. An example of such envelope is enclosed. 
  We also personally reviewed that her employer's insurance company may send her the check directly. If so, she needs to use that envelop she just physical stamped to send the check to us. She agreed and took the envelope home, 
  After we submitted *** **********'s insurance correctly and as a courtesy, she received and cashed her insurance check for $201. After repeated written, text and voicemail attempts to collect the insurance money's that she failed to forward, we informed her that she would be forcing us to send her to collections for her unpaid bill and all courtesies will be removed and any collections fees would be added as stated in the welcome packet that she had reviewed and signed. A signed copy of which is enclosed. 
  At that time we informed her that she only owed us $201 and we could settle this now. She refused and paid NOTHING for the services she requested and received. In fact, she was paid to $201 to receive those services. Simply put, she stole from us. 
  While unfortunate, her circumstance was completely her self-doing. 
  Michael I. Wollock, DMD, President 
  
  

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