ComplaintsforAll State Mobile Home Improvements Inc
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Complaint Details
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Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired this.company because it was on your website as a good contractor. However, it has turned out to be a big problem. The owner of All.State Mobile home repair 1*** ***** **** ******* ** *****, Mr. Frank C******i. A new roof was put on in September of last year. I have only a 1 year warranty on workmanship. In April of 2024, I discard water leak on the ceiling of my bathroom. The employee who came to fix it climbed up on the roof and simply caulked the leak. In the process he dented the new roof. I took pictures on April 9th and sent them to Mr. C******i. He refused to acknowledge the dents were there. I've been calling and texting him for three months to resolve. But he keeps gelling me "next two weeks" he will send same employee who made the dents. Who by the way, is not even covered under the employer insurance! All I want is the completely repaired roof and peace of mind. I am on disability and live on a fixed income. Please help! I've tried to be nice nicer and nicer. It has gotten me no where. I can't handle the stress anymore. I have a chronic nervous condition and PTSD, I e sat and cried because of this mans poor behavior. Please help resolve peacefully.Business response
06/27/2024
Re: ****** ******** *** ******* **** ******* ** ***** ** ********
To Whom It May Concern:
The above complaint was taken care of as was previously scheduled with the
customer - see enclosed service slip signed by the customer.Customer response
06/27/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *******i
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.