ComplaintsforWylie Holdings, LLC

• Initial Complaint

  09/03/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Tenant at a Wylie Holdings from 02/19 - 07/21 paying $1,025 per month for a 1 bedroom apartment. The property is a fire hazard as there is an extreme electrical concern for the unit. The apartment is located on the third floor of a house with the electrical box in the basement. You cannot run 2 elect***ics at the same time without the circuit braker kicking off and having to travel down three flights of stairs to switch the braker. Three different occasions I had to replace an entire refrigerator (maggot infested) because the circuit braker kicked off while I was out of town. I submitted countless maintenance requests around the electrical issue to which the company closed without contacting me. I also submitted multiple requests around water damage in the ceilings and walls. When I moved out the company charged me $900 for wall damage, regardless of me submitting requests for exactly that. I unsuccessfully attempted to resolve. If I had more characters remaining I would include more.

  Business response

  09/20/2021

  
  

  To Whom It May Concern:

  
  

  This complaint arises from a deduction to a security deposit in a landlord tenant matter.  The security deposit return was done in accordance with all applicable laws. Deductions were made based on documented damages and cleaning done to the apartment. The tenant was sent an itemized list of the charges along with pictures to document.

  
  

  The complaints made are unfounded and untrue. He claims that the building is a fire hazard and has electrical issues. I sent an electrician to the unit and the issue was caused by 2 air conditioning units running along with several other elect***ics and it was simply too much for the capacity of the unit. This caused the circuit breaker to trip and the power to the unit to go out.  He also complains that we charged him for water damage caused from a leak. I already told him that he was not charged for any damage related to a leak.

  
  

  The total cost to turn over his unit was over $1500. He was charged $750 for labor only costs related to wall repairs and painting and $150 actual invoice) for cleaning the unit. Additionally, he needed a temporary place to stay until his new unit was ready so I offered him our Airbnb unit that rents for around $2000 per month to him for only $1300. 

  
  

  You should also note that complaint ID # ******** filed by ******** ******* is false and completely fraudulent. ******** ******* is the partner of **** **** who lives out of state and has never resided in the unit.

  
  

  Should you need any further information feel free to reach out to me.

  
  

  Sincerely,

  
  
  
  

  *** ****

  
  

  Customer response

  09/20/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I requested an itemized list and was not provided with one. I was given a maintenance time sheet that is unacceptable for proof of maintenance and charges related to damage. It fails to distinguish damage caused by me, and damage caused by the leaking roof and water damage on the walls. Both mine and Wylie’s photo documentation show that I was a clean tenant, and that I forgot to clean my oven. The wall damage that Wylie is claiming is from me, is truly patched holes from hanging photos on the walls, all of which were patched and sealed. Without proper itemized documentation, I am unable to determine how factual the charges are to me specifically.  
  
  When the power would cut out 3-4x per day, the apartment would sometimes smell like burning electric. I believe that this qualifies a fire hazard. I sent multiple requests regarding the electric going out throughout my tenancy and there should be appropriate records that corroborates that beginning in 2019. These were all “closed” without contact to me. Currently, Wylie claims they can only see my most recent request around this issue—that is false. 
  
  Running two A/C units at once is a well-known to trip the circuit. Despite this, I am unsure how the electrician came to this as a conclusion, as they either came into my apartment without my knowledge (which would violate the leasing agreement), or they never visited my apartment during my tenancy and this is an unproven and untrue conclusion. The larger issue is that while away on vacations with no elect***ics running other than the standard refrigerator, the circuit tripped. This resulted in maggots, flies, and other pests to feed off rotting food in the freezer. This too was submitted to Wylie through their portal, and I have further documentation related to this as well. Wylie has yet to respond or address my concerns in regards to this issue, and this highlights the electrical issues I faced. 
  
  In regards to the “Airbnb unit,” I never signed any leasing document or even booked through the Airbnb application and I fail to see how this is relevant to my BBB claim. However, I now am thinking that the deductions from my security deposit are being leveraged against my “discounted” Airbnb rate, and the security deposit deductions were purposeful to make up the full month’s Airbnb cost of “around $2,000”, as $750 + “only $1,300” = $2,050 
  
  The claim filed by ******** was retracted upon ***’s request. The claims made by ******** were his experiences while visiting throughout my two+ year tenancy and are factual. 
  
  I question the nature of ***’s handling of both mine, and my partner’s claims. Instead of addressing or discussing them, he is quick to dismiss them as fraudulent. It is difficult to determine if this is normal business practice, or if it is unspoken discrimination. 
  
  Regards,
  
  **** ****

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