Customer ReviewsforSun East Federal Credit Union

I have been a member of this credit union for over 30 years . When it was ITE CREDIT UNION it was a better place for banking . I had a savings account there . Suneast withdrew a monthly payment which left my account empty . While I was in stage 3 cancer I did not think my savings account would be in jeopardy . I receive a letter stating if I want to keep my account active that I need to deposit 5 bucks . Wow . After they withdrew all my savings over a period of time . They never send any statement before that they were withdrawing my money . No statement , no email . No phone calls . When I called , they were rude . I send multiply email which came back , they close my account . Unbelievable .

I give this bank not a single star rating because they do not deserve it. I had refinance my vehicle loan about two years ago for $110k which was my balance from a $230k initial loan amount. I paid them over time for more than $30K with no late payments even during Covid period which was a challenge for just about everyone, especially, consumers. On December 28th 2022, I sold my vehicle to a dealership, at which time, a pay out payment was sent the next day which was overnight delivery to get the payment there immediately so we can get the Lien release letter soon after which what Sun East was going to do back in December of 2022. Fast forward to January 11th 2023, I have called Sun East FCU several times prior to the 23rd to ascertain if they cashed or endorsed the check for $74K that I owed the FCU but it seems that nobody knows nothing in the establishment. On this day 1/23/23, I called Sun East again, to inquire about my Lien Release Letter since Sun East cashed the 74K check on Monday January 9th 2023 and they put me on hold for 45 minutes, only to tell me that I have to wait for another two weeks for a simple one line letter that states " Lien Release " for the vehicle and account. With todays technology, a logical thinking person would think that a letter can be generate within seconds, a one liner, Lien Release and email it so I can get the letter quickly as they promised and get my Equity Check from the Dealer so that they can change the title of the vehicle. In fact, the dealer, by Florida State Law, must get a Lien Release Letter with 10 days of the sale of the vehicle which was two weeks ago and now Sun East is saying that I have to wait another two weeks for a release letter when they already have their money!!!! And to add insult to injury, the Customer Service person at Sun East that I was speaking with voicing my displeasure with the bank, hung up the phone on me at mid sentence, totally unprofessional and will never do business with them ever again!

Refinanced with sun east as pandemic protocols keep me from meeting financial requirements for my loan terms. After the filing auto pay applications 4 times I still had to call to make payments.in November I called and made payment as I did the prior 4months. Tried paying on line in December but had to call which they charged me more for being forced to pay over the phone. In January they said I missed the November pay and I provided them with the confirmation number they gave me and they said it was not theirs. Nonetheless they didn't take the payment and then reported to my credit as 60 days late. Last month I was able to squeeze out 2 payments and today I called to make my April payment early and they informed me I am 44 days late. Meaning they once again didn't properly do their jobs and again my credit will take yet another hit. I'm completely beside myself with no idea what a single parent should do in this situation.

If I could give zero I would I have never had a late payment and while the world was having a pandemic and I was out of work I made sure to make my payments now my credit took a 82 point plunge for 30 days past due that’s not correct never got a call not once only calls I received was about getting additional insurance this company is the worst do not deal with them trying to refinance