ComplaintsforHeritage Moving Systems Inc.

• Initial Complaint

  06/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired them to move my furniture from Boothwyn pa to South Carolina. I purchase extra insurance. My Furniture arrived in South Carolina before me. The person i purchased the home from watched them unload it. When i got they a week later i called the cable company to hook up cable that's when we noticed 55 inch curved tv screen was cracked. I called them to file a claim they send me the forms to fill out i filled them out and return them. Couple days later their driver called and said i was lying and there was nothing wrong with the tv and may be myself or someone else broke it. A week later i got a letter that said all electronics listed on inventory as mechanical condition unknown. The TV was on and working when Zach came over to my apt in Boothwyn to give me a estimate. All i was asking was for 300 dollars it cost me to replace the Tv. Not be called a layer and cheat .

  Business response

  06/29/2022

  ************* I have received and read the complaint filed by ******* ******.   *************** was picked up and delivered as scheduled as described   The delivery was completed and all items were placed as instructed by the consignee  Most items were place, stacked in the living room, including the large TV  Upon completion, I went room to room and placed, reassembled items as needed or requested   This including unboxing and unwrapping the large TV   which was packed in a TV carton by ******Heritage  
  
  There was no physical damage to the TV   It was unboxed directly infront of the consignee and it remained on the floor    The living room was filled with cartons and items, stacked, 4-5 high     ** ****** took exception to me, the driver, informing him that I unboxed it and there was no physical damage    Also that his consignee was present    He became angry, upset, and accusational   He told me it was discovered by the cable man, upon him connecting the cable    The TV would have had to be moved to be connected for one thing, and when asked, he did not see the cable man move the TV, just that he noticed the damage.  During our conversation, he told me there was no physical damage at all, it was only when the TV turned on  He also filed a claim for $875 as per claim form
  
  I did inform ** ****** of ECU, electronic condition is unknown   He began yelling and cursing   There was no pleasing him    If he had asked for $300 I probably would have worked with him, and I will if that is true,
  
  Paul I*******
  
  President
  
  also the driver who delivered ** ******

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