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ComplaintsforModern Gas Sales of Honesdale, Inc.
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Complaint Details
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Initial Complaint
11/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We own a property that is rented. We contacted Modern Gas to relocate a tank that they installed leaning against the house the previous year instead of using the same pad and wiring originally connected by ******** then used by ********. Not only did they install it and lean against the house but shortened all of the copper when doing so. Due to the tank leaning on the house water not only does it bare weight against the cedar house but the splashing of water on to the house also creates an issue. Other way we were not contacted had to contact them (3) times to come out to move it back 10 inches. After doing so they sent the tenant a bill for it. They were wrong from the beginning not the tenant who didn't know the difference or know they would shorten the existing lines It was a pandemic and we did not go look at it until last month. Property address is ************** East Stroudsburg, PA *********** I will also look to make a formal complaint regarding the adverse comment they were making regarding the tenant being a *** / Government worker. Really a shame because they are the problem not the tenantBusiness response
11/11/2021
I sent you a attachment please let me know you have it.Business response
12/17/2021
*********************,
I stand by my first response 100%. The original tank set was in code, set standing straight, not leaning or touching the house in any way. I was there, I witnessed the original tank set personally! To help ********************* and her other gas company understand what the code is, I provided a copy of **** ** (2008) illustration of a DOT cylinder tank set along the side of a home, and a photo copy of the original tank set as evidence.
As far as I am concerned, this matter has been thoroughly addressed and should be closed.
Respectfully Submitted,
***************************
Customer response
12/28/2021
********* has confirmed that the tank was not supposed to be leaning on the house destroying the eood nor did you use proper piping that crumb l es in the cold. You are dishonest and should be ashamed of yourself. [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
Regards,
************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.