ComplaintsforWright Buick Chevrolet GMC
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Complaint Details
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Initial Complaint
08/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
i am aware that this complaint will be ignored, i dropped my car off for an oil change, they tried to pull me into their dog-and-pony show, i had to threaten to call the police to get my keys returnedBusiness response
08/17/2022
This customer came in to drop off his vehicle for a next day appointment for an oil change and check engine light. While filling out the night drop envelope he was speaking with the service manager and said his head lamps need looked at. The service manager told him to add that to the drop envelope. The customer said to the service manager how about if I just write I suck (referring to a mans personal part). (I rather not Say the word it begins with a D) The service manager was unsure what to say at the point the customer gave him the drop envelope and left. Latter that night the customer return screaming in the show room wanting his car back. The sales department was searching for the keys and explained they were not trying to keep his keys that when the customer said he was calling the cops. They finally found the keys and the customer left. The customer is very mentally unstable.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.