30 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Evan B
1 star08/01/2024
Terrible company and customer service. Does not care about their customers at allReview from Evan R
1 star05/28/2024
THIS COMPANY IS A SCAM DO NOT DO BUSINESS WITH THEMReview from Marshall N
1 star04/17/2024
Please dont waste your time. Do not book online please. They give you hotel options when you book. When it goes through it gives you a rundown motel thats in a bad area. The hotels are cheaper to book through than the booking through Hotwire. Please do not book with them. Customer service is horribleReview from Christopher L
1 star01/09/2024
Terrible systems and support staff. Don't waste your time dealing with this companyReview from Nata L
5 stars12/16/2023
Have had great service since we switched from Comcast to Hotwire. All my neighbors in awe of the insane internet speeds. I'm not very techy but I even see the differenceReview from Michael L
1 star12/06/2023
Keep damaging fiber optic cable of current internet providers while installing their own equipment for our HOA causing continuing service interruptions. Hotwire blames the current fiber optic company when there have been no problems until Hotwire commenced work. Their work force looks completely unprofessional. Can’t imagine ever giving them my business.Review from Kevin M
1 star12/04/2023
Since installation at end of October Hotwire technicians have returned to our apartment more than 10 times. At first got green screen 6 separate days. Hotwire said the need special software to connect to Certain new Samsung models. Even with software fix we have almost daily problems. Audio and no picture or screen that reads “loading video” that won’t go away. Only solution is unplugging tv and waiting before plugging in again.Review from Kevin M
1 star12/04/2023
Since installation at end of October Hotwire technicians have returned to our apartment more than 10 times. At first got green screen 6 separate days. Hotwire said the need special software to connect to Certain new Samsung models. Even with software fix we have almost daily problems. Audio and no picture or screen that reads “loading video” that won’t go away. Only solution is unplugging tv and waiting before plugging in again.Review from Igor T
1 star12/04/2023
On 27 November 2023 HotWire installers run installation of HotWire equipment in my property on **** ** **** **** * ******* ***** *****. They arrived to my property, removed Xfinity equipment and performed the installation. Originally, Xfinity router was in the dining room. When the installers started install some equipment in my bedroom , I assumed that this is equipment for TV and the installer told me that all installed equipment is free. Yesterday, I received a bill for AERO modem. When called HotWire - I realized that in my bedroom was installed WIFI router and in the living room was installed second router. ( That come with a monthly charge 8.55 $ ) First of all - I don't want a WIFI router in my bedroom ( Because of health concerns ) Second the installation was performed without any explanation and instructions for operations. This situation will be fixed ASAP without any extra charges to me.Review from Liz G
1 star12/01/2023
Terrible!!! I work from home and the internet goes down at least 1-2 times a week. I have been cut off during meetings then have to rush the office. Definitely the worst cable Internet I’ve ever had. Not to mention the cost for nothing., total rip off.
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