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Find a Location

Pep Boys has 899 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPep Boys

    New Auto Parts
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.26/5stars

    Average of 443 Customer Reviews

    Customer Complaints

    1,479 complaints closed in last 3 years

    562 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/14/1992

    Years in Business: 103

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Automotive Service & Repair, Tires, Oil Changes, Brakes

    Business Details

    This is a multi-location business.

    Find a Location

    Pep Boys has 899 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      1 Presidential Blvd Ste 4, Bala Cynwyd, PA 19004-1017
      BBB File Opened:
      2/1/1979
      Years in Business:
      103
      Business Started:
      1/1/1921
      Business Started Locally:
      1/1/1921
      Accredited Since:
      2/14/1992
      Type of Entity:
      Corporation
      Alternate Business Name
      • Parts USA
      • Pep Boys Auto Parts & Service
      • Just Brakes
      • Icahn Automotive
      • Pep Boys Corporate Headquarters
      • Pep Boys Auto Parts, Tires and Service
      Business Management
      • Ms. Robin Searl, Customer Relations Supervisor
      • Ms. Kimberly Brown, Director of Customer Service
      • Mr. Scott P. Sider, CEO
      • Mr. Dan Ninivaggi, CEO
      Contact Information

      Principal

      • Mr. Scott P. Sider, CEO
      • Mr. Dan Ninivaggi, CEO

      Customer Contact

      • Ms. Robin Searl, Customer Relations Supervisor
      Additional Contact Information

      Fax Numbers

      • (215) 430-9991
        Primary Fax
      • (215) 430-4622
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      1,503 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/28/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Hi,I was at Pep Boys (Annndale, VA) on Sept. 19th replacings stems (come with tpms sensors) and do alignment for my ***** ***** 2013. They told me the estimated total is $210. I was okay with that . Then, they tried to replace the stems but also accidently broke my 2 tpms sensors (both driver side). Without letting me know ahead, they replaced it with 2 regular stems (without sensors) - still charging me for it - and tell me I should get the tpms sensor ones myself and come back for them to replace it. Also, Pep Boys left all white glue on my tires and messed my white car with oil marks. Isn't it a usual thing Pep Boys always do to customers? And doesn't replace tpms sensor stems with the ones without sensor illegal? And without completing my order, charging me $221.17???? (estimated total was $210).Today, Sept. 27th I came to give them the 2 tpms sensors. As soon as I come, they said they do not have a program tool to install the tpms sensors for me. I said when they will have it. They said "a few week". How long is 'a few week'??? I do not have time and almost gave up - I just want them to be installed and they said okay. They said the service will be done at 12 and waited until 1pm, so I called them - it was ready - but they did not call me or notice me on the website tracker. At 1pm, I took my car to drive for 3-4 miles. Guess what, my TPMS light did not go off but my LF tire went super flat. I came back and they said 'sorry', they did not seal it well and give them few minutes to fix. The whole experience - my first time and last time at Pep Boys - were just horrible. I don't know about other Pep Boys, but this Pep Boys made me assume that Pep Boys are super unprofessional and never want to be back again! Feel free to contact me for receipts, the white glue they left on my tires and the TPMS light is still ON!
      Read More

      Customer Reviews

      443 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Danny B

      1 star

      07/15/2024

      I was made to wait 3 hours for a 45 min job. F*** this place. Lacking service.

      Local BBB

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