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Complaint Details
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Initial Complaint
08/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We bought a fridge from Tito Appliance for our tenant and they promised that they would deliver a fridge in good condition to our tenant. After they delivered the fridge, our tenant notified us that the interior part of the fridge was broken and also they damaged the hallway of the building with a large crack when they delivered the fridge. After around a week they replaced the fridge with another one which is not cooling as well. We told them that we want our money back and want to return the fridge. However, they promised to deliver another working fridge and sent us a photo. However, when they delivered the fridge in another week, the fridge looked different from the one in the photo they sent and wasn't working as well, we realized that it was just a bait and switch strategy. They couldn't fix or replace the fridge so we had to buy a new fridge for the tenant. The appliance store wouldn't take responsibility for the damage on the wall and for the fridge and after a lot of back and forth, they took the fridge back but didn't refund us the full amount and the damage of our wall wasn't being fixed. We find that the vendor is dishonest and trying to take advantage of residents in the neighborhood.Business response
08/23/2023
Tito appliances llc is a family bussines who work very hard we are very responsable. You come to the store and pick up the fridge for $280 .You pick up the fridge you see before you pay and we deliver the fridge you see the condition of the fridge you dont want to pay to much money for a fridge for your tenant.But you tenat dont want used appliance .L change the fridge more them 3 time the last fridge that l change the value was $480 and l give you that fridge for$280 to make you happy but your tanent dont want used appliances .You used the fridge that l sold you for more then 3 month and l have the received after you put my deliver mens to change the fridge more them 3 time in a 3rd floor you decide to return the fridge and you want the money back how l did becuse l dont want to have bussines with people like you who took advantage of little business like my go to homedepot or lower to see if you can do the samething that you did to us thanks so much go to ******** market and see all the good review that we have
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