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ComplaintsforBig Frog Custom T-Shirts and more
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Complaint Details
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Initial Complaint
08/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
In order to utilize $150 in gift cards I had, on February 23, 2022, I emailed Big Frog to place an order, since every time I went in person to their store, it was always closed, even though it was during their supposed business hours. The next day, they emailed back to confirm that the order would be placed and that they would call me when my order was ready. A couple months later on April 21, 2022, I emailed them to check on the order. No response. A few weeks later on May 11, 2022, I emailed again to follow up on the order. No response. On May 26, 2022, I emailed them directly through their website. No response. On July 20, 2022, I emailed them both through their website and directly from my personal email. No response to either! I then wrote to Big Frog's Franchise Group in FL, but they were unable to help me.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.