ComplaintsforThomas Automotive Family

• Initial Complaint

  11/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2017 Nissan Versa from this business on June 10th, 2021. I was not informed at the time that the dealership did not have possession of the title. At the time I wanted my license plates and registration from my old vehicle transferred to the Nissan. I did not trade in my PT cruiser, but I would no longer be driving it. I waited the 30-90 days that it takes to transfer the registration. I never received the new one in the mail and my temporary tags were close to expectation. This is when I contacted the deal ship multiple times wondering what the hold up many be. I was given the run around several times before an employee in the title department finally told me that they didn't have the title and were trying to retrieve it from a previous loan holder. Since then I have contacted them a dozen times asking for updates on the titles where about and stressing to them that my tags were now expired and I had no registration. I was continuously told they would send emails and call me back. It has now been 5 months since I purchased my car and they have not provided a title. I was told by management to put my tags to my pt cruiser that are in the process of being transferred, onto the new car and to just drive my car illegally until it's resolved. They did offer to pay any fines I might receive if I were to be pulled over. But I'm worried about points being put on my license for this, and my car possibly being towed because I do not have a registration and the tags don't even belong to the Nissan. I am beyond frustrated and just want the title for the car that I bought. So that I can get registration for it and no longer be at risk in getting in trouble with the law.

  Business response

  11/22/2021

  **** *** *******
  Please accept this letter as official receipt of your letter on November 10, 2021, regarding the complaint filed by ***** ******* of Little Orleans, MD. 
  Please know we strive to process all documentation in a timely manner in accordance with our sales process.  The new vehicle Ms. ******* purchased required a new title before we could register it in her name.  Our team followed the protocol to process the documents including executing secure powers of attorney but unfortunately there was a delay in securing a new title. 
  I have written and attempted to phone the guest.  We apologize for the delay in the anticipated service.
  The good news is that we have hand delivered Ms. *******’s paperwork to the Maryland Department of Motor Vehicles with the new title.  The new registration and tags are to be processed this week and we will be sending a team member to the LaValle MVA to receive the documents.  Once they are complete and received, we will UPS Express the documentation to Ms. *******’s home address this week.
  Thank you for the opportunity to assist Ms. ******* with the resolution of her service issue.  We appreciate the BBB’s commitment to business – guest relationship management.
  Sincerely,
  
  Ken S****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩