ComplaintsforC Harper Autoplex

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I recently had a troubling experience with C. Harper RAM in Charleroi, PA. I took my vehicle in due to an engine overheating issue, and the dealer informed me that I needed a complete engine rebuild costing $15,000. They claimed my vehicle was un-drivable and required immediate repairs. When I sought a second opinion from another mechanic, C. Harper charged me $400 to reassemble the engine, which they took apart while diagnosing the issue, which was completely incorrect. The second mechanic diagnosed and repaired the issue for under $1,000, and my vehicle is now running perfectly. Realizing that C. Harper's diagnosis was incorrect and that they attempted to have me purchase a new engine unnecessarily, I contacted RAM Trucks directly. A customer care representative assured me that they would open a case and investigate the dealer's actions. However, despite multiple interactions over several weeks, I have received no response from RAM Trucks—no calls, emails, nothing. Although my vehicle was ultimately repaired at a fraction of the cost, by another NON-RAM dealership mechanic, I am extremely disappointed with both C. Harper RAM and RAM Trucks. I will not purchase another RAM vehicle or anything from C. Harper dealerships again. Potential customers should be cautious about inflated charges at C. Harper RAM in Charleroi, PA, and aware that RAM Trucks may not stand by them in situations like mine. Desired Resolution: I seek acknowledgment and resolution from RAM Trucks regarding this matter, including an explanation of why C. Harper attempted to charge me $15,000 for a repair that was completed elsewhere for under $1,000. Additionally, I request a refund of the $400 charged by C. Harper for reassembling the engine, given the incorrect diagnosis.

  Business response

  08/16/2024

  
  On July 24th, the customer came into our service department for a coolant leak and requested us to check the water pump and the AC pump.

  Upon inspection, the entire cooling system was packed full of contaminants, presumably to stop the leak.(See attached photo)

  According to the back of the repair order, the technician removed and cleaned the radiator, reinstalled,and filled it with coolant to pressure test system. He then found a freeze plug leaking which was also full of contaminants.

  There was evidence of overheating due to being run with no coolant and freeze plug condition. Based on that information, the technician recommended the engine replacement, as well as the radiator and heater core.

  Customer response

  08/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I find the explanation from the Dealership inaccurate. After C. Harper informed me that the engine required a complete rebuild or a new engine, I had the engine reassembled and flat bedded to another mechanic. After inspection, the mechanic stated that the engine did not require a rebuild and the pistons were not warped. He also found that there was no evidence of any "Stop Leak" in the engine. The mechanic pulled the front of the engine, replaced the freeze plug and my vehicle is running perfectly. I would assume that C. Harper would have the expertise to identify the root cause of my issue and resolve it in a similar manner to the second mechanic.  However, based on C. Harper's assessment I would require a completely new engine at a cost of $15,000 dollars. I am perplexed how a RAM dealership would miss something so obvious.  Was it a miss or something more?  Regardless, I will NEVER purchase a vehicle from a dealership that does not have the ability to accurately diagnose the cause and remediation of a vehicle that they sale. My trust in C. Harper and RAM in general has been irrevocably damaged. I am only requesting a refund for the incorrect diagnose by C. Harper. I cannot understand why I should have to pay over $400 dollars for something that clearly did not need to be done.

   
  Regards,
  ******* *****

  Business response

  09/04/2024

  We understand the frustration and apologize for any inconvenience this situation may have caused. We want to ensure that you feel supported and valued as our customer. Therefore, we will process a refund of $408.51 for the diagnosis fees. Thank you for reaching out to us and sharing your concerns. We genuinely value your feedback, as it helps us improve our services

  Customer response

  09/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  ******* *****

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5/29/24 I bought a new 2024 GMC Canyon Elevation from C Harper Buick GMC Connellsville PA. When brought truck home, I noticed a cut in passenger leather seat. Immediately emailed dealership with photo. Took a trip to West Virginia for my sons baseball tournament on 6/2/24. I noticed the steering wheel making a faint knocking sound when turning at slow speeds, thought it was just normal for truck. I also noticed the blind spot indicators intermittently working when on highway. At night, I noticed the headlights flickering. I notified dealership of problems on 5/30/24(seat) and 6/3/14 headlight flicker and blind spot indicators not working properly. Dealership took vehicle in 6/12/24. It was returned 6/14/24 saying the headlight problem fixed from bulb replacement and no issues with blind spot indicator. The seat was repaired by what looked like a plastic black coating and could still see the white fabric beneath the fix. I was not satisfied with fix and they said they would work with GMC to have seat replaced. I drove truck home and headlights still flickered and blind spots intermittently working. I notified dealership and truck was taken back to dealership 6/20/24. It was returned 6/21/24 stating headlights were fixed and blind spot problem fixed. No paperwork was given to me due to dealership computer problems. On 6/22/24 I notified the dealership via emails again showing the headlights still flicker and blind spots not working along with a steering wheel noise. Truck was taken back 6/26/26-7/25/24. Picked up truck 7/25 with paperwork showing on 1 repair order on 2 headlight assembly replacements and seat cover replacement and no problem with steering wheel and blind spot indicators. Not 1 issue fixed after driving off lot and noticed blind spots not capturing, steering wheel noise, headlights still flickered at night, and seat was just covered with black ink and not replaced according to what was said and printed on repair invoice. That is fraud.

  Business response

  08/13/2024

  We apologize for the unsatisfactory service you have received at our store. 

  Unfortunately, replacing the headlight assemblies were only a temporary fix allowed through GM's technical assistance – there is not currently a fix available for the flickering headlight issue provided by GM. 
  
  During your visit, the technician was not able to replicate the issue with the blind spot indicator, but we were able to provide some information about the lane assist system after your visit.
  See the document attached – as this describes how the lane assist functions and that there many factors that may suppress the lane assist functionality, and also criteria that must be met before lane assist will provide alerts such as:
  The vehicle's speed (38 - 111 mph)
  Road marking visibility
  
  Regarding the seat cover, the upper and lower seat covers do have separate part numbers – see attached document.  It seems that unfortunately the bottom portion of the seat cover was replaced instead of the top portion, where you described the damage is.
  
  We would like to follow up and address any remaining concerns with you - please reach out to our service manager at 724-626-0500 x653

  Customer response

  08/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  According to the Pennsylvania Attorney Generals office Automobile Lemon law, the 2024 GMC Canyon Elevation qualifies as a lemon under this law. The headlight problem, blind spot indicators not working along with steering wheel defect, makes the truck unsafe and decreases value of vehicle since unknown fix on headlights, blind spot indicators, and  steering wheel. I would like to know rebuttal from Connellsville Buick GMC on how all three of those issues are NOT a safety issue on truck. Unfortunately, when I picked up truck from service on 7/25/24 I was told the headlight assembly fixed the problem from the service tech Damien. I was never told it was a temporary fix. The headlights continue to flicker day and night. I travel the highway daily and early mornings to late evenings for work. The headlight flicker causes vehicles in front of me to slow down and even break at times because they think I’m signaling them. It is a major safety concern not only while driving on highways, but even in the daylight, the headlights flicker. This could potentially signal a pedestrian crossing the road. In regards to the Blindspot indicators intermittently working. Videos past and present have been emailed to Connelsville Buick GMC showing blindspot indicators not capturing at speeds over 38 mph. The most current recording was on 8/14/24 which showed highway speeds over 38mph and indicators not capturing. This is the second major safety concern I have with the truck. There is a defect in the blind spot indicator system of the truck which Connelsville Buick GMC is ignoring. The seat cover rip location was noted in photos in person and at dealership and I’m not sure how the wrong part was replaced. It still doesn’t take away the fact of the original tear was covered up with more black while the wrong part was replaced. The steering wheel is still making noise when turning at slow speeds, and is defective. On 7/25/24 I went with Damian to a new 2024 blue GMC canyon on their lot to see if the truck made the same noise as mine when turning and that truck did not replicate noise.  Damian noted and was aware. Since 7/25/24 after picking my truck up at dealership from service, I have sent the general manager, salesman and Damian repeated videos of all of these issues, and not one person has contacted me since 7/25/24. 
  
  Regards,
  
  **** **********

  Business response

  08/23/2024

  We have ** ************ Canyon at our Chevy Buick Cadillac location, and we are coordinating with GM to find a resolution. The customer is in a loaner vehicle during this time.

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **7/17:** I was traveling long distance, and my tire almost came off my car on the highway. I was towed to C. Harper Honda for repairs. I arrived after 5 pm and immediately asked to buy a car. I was told it would be hard with a Texas license and was asked if I would be willing to drive to Texas for registration. I declined, considering I'd think more. **7/18:** I was told the car could be fixed. I called the sales department and said I wanted to buy a car, explaining I had come in the night before. Paul understood I was from Texas and said he’d call back. About an hour later, the head of finance, Noah, called back and reiterated that I would have to drive to Texas, to which I said it was not a problem as I did not feel safe and I wanted a new car. He then talked about how complicated it was and asked if I could prove I lived in PA. Having just moved and traveling, I had no info. He said he could not sell to me. I reiterated my concern for safety, and he told me my car was safe, saying he trusted the mechanics and had just taken his car in for service the same day. **7/19:** I left, and upon arriving in Ohio, my brakes started crunching and were not working properly. I pulled off the highway, trying to stop. The car stopped abruptly and would no longer move. I had to call a tow truck. The new dealership reported an axle broke. I had to trade in my car at a significantly reduced price due to the position I was in to drive the 20 hours to Colorado safely. **7/22:** I spoke to Cody, who apologized and said they wanted to sell me a car and that there was a miscommunication about needing to have PA residency. He repeated that all he could do was apologize. I pressed him again to explain why I was not sold a car with the option to drive to Texas for my plates, and he said it was a miscommunication. Their story and reason changed 3 times regarding why they could not sell to me.

  Customer response

  07/23/2024

  
  ******* ******** ************************
  10:14 AM (10 minutes ago)
  to me
  
  Good morning: 
  
  I have one more piece of information to add. In reviewing the other complaints I see that a purchase was made from out of state 3 months ago. I’d like to understand why they sold a car to this person and how their policy changed when it came to me. 

  See Attachment

  Business response

  07/26/2024

  *** ******** was traveling across the US and stated that she had drove several hours with loud noise coming from the one of the wheels. She finally decided to stop and get the vehicle towed to our dealership. Upon inspection, our technician found 3 missing lugnuts and 3 broken wheel studs from the driver side rear wheel. We replaced all lugnuts and wheel studs and our technician road tested the vehicle. He found all sounds to be gone and the vehicle did not exhibit any other signs of problems. Upon hearing what happened after she left, we believe the stress from her driving the damaged vehicle for hours prior put extreme stress on the axle. She even stated this axle didn’t fail until after driving into Ohio (minimum 1 hour drive). As for the brakes, we did NOT touch any aspect of her brakes and she even made a comment that she had her pads and rotors on all four corners of the vehicle replaced at a PepBoys which is notated on the repair order we have on file. 
  
  As for the attempted sale of a vehicle to her, the state of Pennsylvania has strict rules and regulations that some states do not need to follow which may explain why a different state sold her a car so easily.  Her only identification was from the state of Texas. That requires us to register it at that address which she stated she no longer had access to. For our dealership to properly register the car in a timely manner, there is a mandatory VIN/vehicle inspection needed meaning that car needs to physically be in Texas. The customer told us she had no intention of going back to Texas and was moving to Colorado. Without us being able to properly register the vehicle, we felt we could not proceed with the transaction. The bill of sale from her new vehicle that she sent even shows the new Colorado address.

  Customer response

  07/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  No sound person would choose to drive an unsafe vehicle over hundreds of miles. I offered to fulfill my obligation in Texas. I was willing to purchase and preferred a new vehicle,  their staff were too lazy to file the paperwork. 
  

  The response did not address that they sold a car to a man from out of state 3 months prior to my arrival. I told Noah, the head of finance I worked in Texas and was willing to drive there to get my plates as I did not feel safe. 
  

  Attached are texts I sent to friends communicating the dealership would not sell me a car. 

  
  Regards,
  
  ******* ********

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/13/24 I reached out after receiving a text from “Cody” on a car that I had traded in. I received an email stating that c Harper will give 1000 if they cannot match the offer on July the 13th, which I didn’t know about prior until the email was sent. In April I was looking for a certain car/ color combination for my son. I reached out to c Harper and they didn’t seem the least bit interested in wanting to make a deal happen. I gave them over 48 hrs to see if something could be done but their salesperson was too lazy to locate the car/color and the price I was given by another dealer was too good they couldn’t touch it. Upon reception of the email and several unwanted texts about my old civic, I decided to reach out to see if anything could be done. Cody, who I believe was Brian G****r at the time upon first speaking is who he told me he was, told me a lot of their information was lost to the cyber attack but he found some information from my other number in the system about the discussion of the car. I have the formal proposal from the dealer and would have provided it if had been asked for it, but again c Harper was too disinterested in wanting to sell a car for whatever reason. I told whoever I spoke to originally what they were giving me for the car and nobody wanted to entertain the offer cause I wasn’t a serious buyer to them. Cody was nasty and rude and didn’t even discuss my issue with a manager as promised, he just posed as a manager by the name of Brian G****r. Was disappointed at first I didn’t purchase the car from them originally but now happy I didn’t due to people like Cody. Seems the dealership is full of scammers like him. Reviews are extremely telling. Will never look at cars at this dealership and will tell others to do the same since they can’t even honor their “c Harper promise”

  Business response

  07/15/2024

  Our communication began on April 23 with her mother reaching out to start the process. After receiving her request, we sent out a detailed quote within 12 hours. The general manager personally reached out the next morning to see if there was anything else we could do for them. They responded by saying they had a much better deal so I asked if we could get a copy of the quote to try to match or beat it. It was never sent over even after Cody asked again for it. She texted in stating that the other had a better trade offer and they needed a car ASAP and they were literally on the way to the other dealership. We thanked them and told them to let us know if anything changes. I will include a screenshot of that exchange. 
  
  Fast forward to today and the customer calls in to Cody demanding $1000 because of our offer to beat any deal. The offer explicitly states that we must receive a quote in writing to at least have the chance to match someone. She began getting belligerent with him and threatened to sue us while also calling calling him a vulger slur. Cody then explained that he would be getting off the phone call since legal action was mentioned. 

  Customer response

  07/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  ******* *******

   

  written quote was sent over, Cody even admitted that they lost it. Probably because he was too busy pretending to be someone he isn’t. No where does there policy state anything about it being written even though I provided it. Dealership wants to promote false advertising as I stated prior. They’ve continually harassed me about a car I no longer have. Dealership doesn’t want to stand behind their “policies” as I’ve stated prior. At this point, it’s more about the harassment and false advertising that needs to be addressed. Dealership intentionally dragged their feet cause they didn’t want to pay out, or they’re too incompetent. Seems that Cody and company are just mad they can’t sell any cars. At this point I would like to stop being harassed by these liars. 

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  found a truck I liked on their website called them and was working with mjke o**** -salesman we agreed on a price I arranged financing and he sent me a bill of sale to give to my credit union We agreed to meet at 1 pm on 7/10/24 to seal the deal and bring the truck home went to credit union and got a check for amount on bill of sale was on the way to the dealership when I got an email that the truck had been sold called the sales manager and he said did you put any money down on the truck. I was not told about any money down we had a deal and in good faith I was driving to pay for the truck salesman called later and apologized for not telling me about putting money down If I would have known there needed to be a down payment I would have made one his apology doesn't solve anything as I am still without the truck that was promised to me

  Business response

  07/12/2024

  July 12th, 2024

  Attention BBB:

  In response to ********* ** *********
  Upon reviewing the situation, it appears that the vehicle in question was sold to another customer because no deposit was placed / no paperwork was signed to hold it. We require one of these to ensure fairness and clarity for all our customers, as it prevents any misunderstandings about the availability of vehicles.
  

  
  

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted them June 18th on June 21st they were to come take it to the dealership because my vehicle was making a loud ticking and vibrating very badly. They just pit in an alternator about a month ago, so I thought it had something to do with that. As of the end of Friday the 21st I was told it had a cracked manifold and they wouldn't submit the claim til Monday which was already inconveniencing me from getting a paid rent a car which when I paid for the extended warranty was one of the perks. Well on Monday June 24th I had no calls saying absolutely anything so I called for an update. Now they said it wasn't the alternator...it wasn't a cracked manifold like they swore it was, they they didn't know what it is after having it two full days and leaving a cancer patient thay can barely walk car less. I said I wasn't a straight answer if it is what they said it was on Friday a cracked manifold and they said no they have no clue, and therefore either I can just let them keep not diagonising the problem and go car less or what I told them and bring my vehicle back because it's seems to me like they are not caring or taking care if the the problem that's going on. If course my warranty expires on August 6 of this year so like I had already thought they are just pulling my arm hoping it runs out of warranty because they have been doing this since square one because even though it was new with only 11 miles it's always had an electrical problem, and the last time I wanted that addressed they told me I had to buy a battery and the warranty covered the alternator because for some reason the alternator was over charging the battery and I had to address that first, so I did a month ago...and it still has electrical problems not only what it is currently doing. They need to correct all the problems with the care instead of just pulling this I don't know...or fix this first stuff before we address the same exact issue in hopes the warranty expires first.

  Business response

  06/28/2024

  June 28th, 2024
  Attention: BBB
  In response to complaint ID *********
  The initial complaint was scheduled on 6/17/2024 " CUSTOMER STATES THAT THERE IS A TICKING NOISE WHERE THE ALTERNATOR IS AND IS COMPLETELY VIBRATING"   
  On Friday 6/21 the technician and the service manager went to *** ************ house to check for a loose alternator and bring the vehicle back to the shop.  We were able to confirm it was tight and not the source of the ticking noise.  The customer was then informed that we felt the noise could possibly be the result of a cracked exhaust manifold.   
  The vehicle was brought back to the dealership, and the technician began diagnosing the concern.  The customer agreed to leave the car over the weekend.  On Monday 6/24, the customer called and demanded her car back, at that point we had ruled the exhaust manifold out as the source of the ticking noise but had not found the source.  We delivered the car back to the customer and she was given a copy of the work order stating no work performed and was not charged anything. 
  
  

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from this establishment, they provided a Carfax report and service report. I have owned this car for less than a month. We had to bring it back day 3 of owning it due to it breaking down. Now it almost blew up due to no oil in it. My whole family was in this car when it broke down. It was bone dry, they promised it was all done in April per reports. How terrible can you be to sell me all lies. I am now replacing rotors and breaks owning it for less than a month. I am highly upset they can out right lie, and nothing happens. I could have bought any car but now I am stuck with a horrible, unreliable car for my family. How dare you take my chance of purchasing my family a dependable car that I can trust. You don’t even need the money desperately. I am now in a car that breaks down and it is my new car. I was in a horrible wreck my car was totaled. I absolutely hate I trusted this terrible dealership.

  Business response

  06/25/2024

  June 25th, 2024
  Attention: BBB

  
  This response is in reference to complaint ID: *********

  
  Looking back on our records, we originally reconditioned the vehicle (VIN:*****************) on April 25th 2024 and spent a total of $1,741.51 (********). This reconditioning included state inspection, emissions testing, oil/filter change, front rear wiper blades, driver side marker lens, right rear axle seal, 4 new tires and cabin air filter. The brakes were not recommended by our shop as they passed PA state inspection at time of delivery. 

  The customer did bring back the vehicle in May of 2024 for a traction control/ABS issue and we approved $421.93 worth of goodwill work to replace the right wheel bearing (*********. At that time, there were no other reported issues or concerns.

  Both repair orders are attached. 

  
  

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a vehicle- provided with a bumper to bumper warranty- they won’t repair the vehicle- won’t stand by their warranty

  Business response

  05/29/2024

  May 29th, 2023
  
  Attention: BBB
  
  This response is in reference to consumer complaint ID: *********
  
  This vehicle was purchased by *** ******* ****** and a 3-month power-train warranty was purchased at that time.  Our service department determined that it was a bad cable wire to the battery that is the cause of the issue.  This is something that is not covered by the warranty, but we are going to replace it.
  
  Jason M*****
  General Manager

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 3, I purchased an automobile from this company (a 2018 Porsche Boxster) for the price of $50,999. I drove 11 hours from Boston to purchase the vehicle. The online listing indicated the vehicle had two keys, as did the summary of sale, and the key itself when I purchased the car (indicated I had key 2 of 2). I asked if I could have the other key, and was informed they would mail it to me because previous customer "was still bringing it in." Despite weekly emails to have this key mailed, I have not received it and I did pay for it in the purchase price listed here. I would appreciate if they could either retrieve the key or issue a $685 refund so I can purchase the second key and have it programmed at an authorized Porsche dealer. Thank you kindly.

  Business response

  05/03/2024

  May 3rd, 2024
  
  Attention: BBB
  
  This response is in reference to consumer ********* *** *********
  
  *** **** came in and purchased a 2018 Porsche Boxster in April 2024.  He was notified at that time that we only had one set of keys to this vehicle because the individual that traded the vehicle into the dealership could only find one set.  We have made numerous calls to the previous customer, but they cannot locate the other key.  
  
  Sales Manager
  Ford-Kia

• Initial Complaint

  12/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used vehicle on December 18, 2023. I traveled approx 16 miles when I had transmission problems. Fault codes showed serious problems requiring it to be rebuilt. Estimates were between 3-4 thousand dollars. During negotiations for the purchase no codes were showing. They had been erased. They failed to mention the known problems during the sale. It was sold with no warranty and as is condition, however the real condition was omitted. They offered an exchange for another vehicle or $1000 toward repairs.

  Business response

  12/29/2023

  December 29th, 2023
  
  Attention: BBB
  
  This response is in reference to consumer complaint ID: *********
  
  *** ****** came in to purchase a 2011 Dodge Journey that was disclosed that it was an as-is vehicle. During the sales process, *** ******, was given forms to sign that indicated the vehicle did not pass inspection. On the forms, it indicates that the vehicle fails state inspection due to a potential transmission issue due to an oil leak. Below on the next line it specifies "is the transmission damaged, defective, or so deteriorated as to require replacement" and it is checked yes. On both of the official documents stating this, *** ****** initialed and signed the document showing that he was aware that there were known issues with the vehicle and signed off on it. 
  
  *** ****** was also given a copy of the repair order where it states that there was an issue found with an oil leak and then causing a transmission issue. The third form he was given was an AS-IS form that clearly states that there is no warranty expressed and that the dealer is not required to make any repairs after the vehicle is sold and that he will have to pay for any repairs this vehicle will need. He signed these forms as well. 
  
  I attached all of the mentioned forms with *** ******'s signature on each of them. 
  
  As we worked through the troubles, we offered *** ****** a goodwill adjustment for the transmission to be replaced. If there is any additional information requested, I am happy to help. 
  
  Ryan D****
  General Sales Manager
  C. Harper Chrysler Dodge Jeep Ram Of the Mon Valley
  ****************** ************
  

  Customer response

  12/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩