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ComplaintsforHerff Jones Company
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Complaint Details
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Initial Complaint
05/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered graduation regalia. It arrived in March with a note stating that a piece of my regalia (graduation hood) was missing and they would send it separately. They included a phone number. The phone number is an ineffective phone number as it disconnects every time it is dialed. I have attempted to call the number ten times over the past week. I have received no update concerning my missing regalia. I have not received an estimated time of arrival. My electronic correspondence has not been answered. My graduation is in a week and I require the regalia that I paid for. Order Number: *******Business response
05/29/2022
May 20, 2022
I am an independent sales representative who represents Herff Jones in the High School market in Suburban Philadelphia. I am in no way connected to College business or **** ********. I recommend that she reaches out to Corporate at: Herff Jones, 4625 W 62nd St, Indianapolis, IN 46268.
Sincerely,
Gary *. L*****Customer response
05/30/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.